Melanie Cadieux
750 Heron Rd, Ottawa,ON
Summary
Dedicated public service employee of 15 years with a talent for introducing innovative solutions, completing tasks within tight deadlines in a fast-paced environment, with a proven track record of achieving project objectives effectively.
Overview
15
15
years of professional experience
Work History
Senior Programs Officer – ABSB BNAD Non-Resident GST/HST Registration and Security
Canada Revenue Agency
10.2018 - Current
- I am part of a team that develops, implements and coordinates national programs and/or corporate initiatives for the Non-Resident GST/HST Registration and Security workload
- I also consult with interested stakeholders, and participate in committees and project teams to develop program implementation of major initiatives.
- Obtain input into program changes or corporate requirements such as: Implementing FileNet for the NR GST/HST Workload, Digitizing the workload and onboarding to CTIS, as well as Planning and Implementing a national approach.
- As part of my LEAN Green Belt course, I implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Generated reports detailing findings and recommendations.
Programs Officer – ABSB
Canada Revenue Agency
05.2018 - 10.2018
- Part of team that developed, implemented and coordinated national programs and/or corporate initiatives for Correspondence and Correspondence Tracking Inventory System (CTIS)
- Provided direction, guidance and support, to field offices and to internal and external contacts for CTIS
- Consulted with interested stakeholders, and participated in project teams to develop program implementation of major initiatives and obtains input into program changes or corporate requirements
- Assisted senior officers in developing of new or revised business requirements, system modifications and development of processing instructions by participating in conferences, meetings and other consultative processes with internal and external contacts
- Aided in developing options, proposals and business cases for discussion and provide input to senior officers or managers in order to respond to requests for information.
Technical Ministerial Correspondence Officer – CVB
Canada Revenue Agency
02.2014 - 05.2018
- Prepared written drafts of proposed responses to incoming correspondence and enquiries from individuals, corporations and organizations, their representatives, Members of Parliament, Senators, and members of provincial or territorial legislatures, following completion of relevant research, for signature of the Minister, Commissioner, and designated senior officials of the CRA
- Identified corrective actions to be taken to resolve ministerial enquiries involving issues affecting the Collection Verification Branch; completed those actions or referred them, with recommendations for completion, to the appropriate field office representative and provided guidance as necessary
- Monitored to ensure the requested actions are finalized.
Programs Officer – ABSB IPD (Acting)
Canada Revenue Agency
06.2016 - 12.2016
- Developed, maintained, and coordinated the distribution or dissemination of publications, forms, training material, communications tools, or information sessions for internal and external clients
- Performed side-by-side comparison reviews with respect to language quality, plain language, accuracy, and adherence to formatting guidelines or working with standardized texts.
Program Analyst – LPRAB
Canada Revenue Agency
10.2012 - 02.2014
- Reviewed, analyzed, evaluated and approved or rejected applications and tax and information returns for assigned Agency programs such as RSP, RIF, TFSA and PRPP
- Researched and provided information, technical interpretation, advice and guidance to internal and external clients on current and proposed legislation, on the registration process, tax administration, laws and Agency policies
- Was a member of the committee that created the script and webinar for the PRPP, a new retirement plan created for those who did not have a plan available to them through their employer
- Participated in the First Aid committee and brought their practices up to date with the agency requirements
Collections Officer
Canada Revenue Agency
04.2012 - 10.2012
- The administration and collection of outstanding amounts, promotion and enforcement of compliance regarding outstanding information slips and returns.
Non-Resident Sr. Assessment, Accounts, and Benefits Procurement Officer
Canada Revenue Agency
05.2011 - 04.2012
- Provided information and technical assistance to clerks, officers and taxpayers
- Responsible for the analysis and problem solving of issues including tax payer relief, service complaints and requests for residency determinations
- Responded to correspondence from taxpayers about different issues concerning international taxes and their personal tax issues used
- In November 2011, I travelled to the UK at the invitation of the Department of National Defence (DND) to give a presentation about residency status and tax obligations to Canadian Forces (CF) Members deployed overseas.
Non-Resident Benefits and Assessments Officer
Canada Revenue Agency
01.2009 - 05.2011
- Provided client service to taxpayers and their representatives
- Provided information about benefits such as GST, CCTB and UCCB
- Identified situations of non-compliance and potential cases of fraud and made the appropriate referrals
- Maintained an up-to-date knowledge of relevant legislations, tax treaties and bulletins.
Education
Bachelor of Arts - Criminology
Carleton University
Ottawa, ON12.2006
Some College (No Degree) - Police Foundations
St. Lawrence College
KingstonBusiness Administration - Marketing, Consumer Behaviour, Statistics, Operations Management - Business Administration Marketing
Niagara College
Welland, ON05.1998
Skills
- Bilingual ECE
- LEAN Green Belt Certified February 2024
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
Accomplishments
- Attended Washington State Government LEAN Transformation Conference 2022 and 2023
- Completed Understanding and Applying Strategic Communications
- Attended IFA Canada Tax Conference 2022 and 2023
- Participated in the Innovation Accelerator Boot Camp
- Attended the SIIB Innovation Conference 2022 and 2023
- Completed Business Analysis Essentials
- Completed Project Management Fundamentals
- Completed Risk Management
- Attended GC Data Conference 2023 and 2024
- Blue belt in Karate, Aiki Jitsu and Jiu Jitsu
Courses
- Bilingual: French and English ECE
- Blue belt in Karate, Aiki Jitsu and Jiu Jitsu
- Writing skills level 3 in both French and English
- Washington State Government LEAN Transformation Conference 2022 and 2023
- LEAN Green Belt Certified
- Understanding and Applying Strategic Communications
- IFA Canada Tax Conference 2022 and 2023
- Innovation Accelerator Boot Camp
- SIIB Innovation Conference 2022 and 2023
- Business Analysis Essentials
- Project Management Fundamentals
- Risk Management
- GC Data Conference 2023 and 2024
Timeline
Senior Programs Officer – ABSB BNAD Non-Resident GST/HST Registration and Security
Canada Revenue Agency
10.2018 - Current
Programs Officer – ABSB
Canada Revenue Agency
05.2018 - 10.2018
Programs Officer – ABSB IPD (Acting)
Canada Revenue Agency
06.2016 - 12.2016
Technical Ministerial Correspondence Officer – CVB
Canada Revenue Agency
02.2014 - 05.2018
Program Analyst – LPRAB
Canada Revenue Agency
10.2012 - 02.2014
Collections Officer
Canada Revenue Agency
04.2012 - 10.2012
Non-Resident Sr. Assessment, Accounts, and Benefits Procurement Officer
Canada Revenue Agency
05.2011 - 04.2012
Non-Resident Benefits and Assessments Officer
Canada Revenue Agency
01.2009 - 05.2011
Bachelor of Arts - Criminology
Carleton University
Some College (No Degree) - Police Foundations
St. Lawrence College
Business Administration - Marketing, Consumer Behaviour, Statistics, Operations Management - Business Administration Marketing
Niagara College
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