Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melanie Burns

Orillia

Summary

Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Overview

2
2
years of professional experience

Work History

Personal Support Worker

Champlain Manor
11.2023 - 01.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Housekeeping Room Attendant

Stonegate Inn
01.2022 - 07.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.

Front Desk Agent

Stonegate Inn
01.2022 - 06.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.

Education

DSW

Georgian College
Barrie, None

Skills

  • Mobility assistance
  • Dementia care
  • Personal hygiene assistance
  • Emotional support
  • Meal preparation
  • Meal planning
  • Compassionate care
  • Medication organization
  • Assistive technology

Languages

English
Professional Working

Timeline

Personal Support Worker

Champlain Manor
11.2023 - 01.2024

Housekeeping Room Attendant

Stonegate Inn
01.2022 - 07.2023

Front Desk Agent

Stonegate Inn
01.2022 - 06.2023

DSW

Georgian College

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Melanie Burns