Melanie Boshart
Brampton,ON
Summary
Dynamic Manager with a proven track record, while enhancing customer satisfaction and staff performance through effective problem-solving and team leadership. Excelled in staff development and conflict resolution, significantly improving service delivery and team agility. Skilled in multitasking and communication, adept at fostering a professional and positive work environment.
Overview
31
31
years of professional experience
Work History
Manager
Pat’s Prime Cuts & Deli
Georgetown, ON
08.2018 - Current
- Accomplish multiple tasks within established timeframes.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Responsible for ensuring that inventory levels were maintained for customer demands.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant District Manager
Walmart Canada
Mississauga, ON
03.1993 - 07.1997
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Conducted regular store visits to monitor performance, provide feedback, and address any concerns or issues promptly.
- Provided exceptional customer service through active listening, problem-solving, and timely followup.
- Developed strong relationships with store managers, leading to increased collaboration and goal achievement.
- Managed multiple stores within the district, ensuring consistent adherence to company policies and procedures.
- Organized quarterly performance reviews for each store manager within the district.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Education
St.David’s Catholic Secondary School
Waterloo, ONSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Team Training and Development
- Policy Implementation
- Schedule Preparation
- Customer Service
- Adaptability and Flexibility
- Organizational Skills
Languages
English
Timeline
Manager
Pat’s Prime Cuts & Deli
08.2018 - Current
Assistant District Manager
Walmart Canada
03.1993 - 07.1997
St.David’s Catholic Secondary School