MELANIE BENOIT
Appleton
Summary
I am a hardworking and reliable Team Leader who has been responsible for communicating the strategy and guiding teams toward any target or KPI's presented; from office manager to operations management of over 100 employees for over 15 years. I am accustomed to taking control of large budgets for complex groups with many different segments. Focused on improving controls and increasing bottom line profitability. My professional and personal goal has focused on care for the health and safety of team members, manage performance, lead and motivate the team, manage the operation and admin teams.
Overview
17
17
years of professional experience
Work History
Office Manager
Capital Environmental Limited
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Financial Controller
EDGE Contracting
05.2020 - 02.2022
- Scheduled and coordinated tax audits with external accountants
- Identified organizational needs and developed ways to distribute funding
- Verified corporate balance sheet and drafted reconciliation reports
- Supported accounting staff in meeting departmental goals through day-to-day guidance and leadership
- Reviewed expenses and authorized disbursements to meet business objectives for materials, services and labor
- Supervised the production of monthly, quarterly and yearly financial statements, forecasts and activity reports for senior leadership and regulatory agencies
Operations Manager
Belfor Canada Inc
06.2010 - 05.2020
- Prepared operating and capital budgets, reviewed expenditures and implemented corrective action plans
- Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies
- Provided daily direction for operations staff based on current priorities
- Set KPI targets to enhance customer service experience
- Collaborated with senior management to develop KPIs, build operating dashboards and monitor performance
- Proposed and implemented operational changes with minimal disruption
- Managed team of 60 employees with consistent record of accomplishment in achieving operational goals
Office Manager
Enviro Clean (NL) Ltd(Company Purchased by Belfor)
07.2007 - 04.2010
- Addressed customer inquiries and promptly resolved complaints
- Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations
- Facilitated accounting and payroll functions, managed new hire orientations and oversaw employee relations
- Assessed team member performance and provided training opportunities to address skill gaps
- Managed master office calendar and coordinated appointments, meetings and travel dates
- Coordinated office workflow and monitored task completion to evaluate quality and performance
- Trained new hires in company policies, work processes and job-specific tasks
- Improved office communications with internal controls and clearly defined prioritization guidelines
- Contributed to department goals by expertly prioritizing and delegating administrative tasks
Education
Business Administration -
CONA
Grandfalls, NLHIGH SCHOOL DIPLOMA -
Victoria All Grade
Gaultois, NLSkills
- Project management
- Coordinate planning
- Organization
- Task prioritization
- Customer relations
- Problem-solving
- Process improvement
- Budgetary planning
- Month-end closing
- Statement reconciliation
- Office workflow improvements
- Audit preparation
- Payroll processing
- Regulatory compliance
- Cash flow management
- Audit management
- Team oversight
- Administrative Support
- Document Management
- Financial Reporting
- Financial Tracking
- Expense Reporting
- Team Supervision
- Report Preparation
Timeline
Office Manager
Capital Environmental Limited
01.2023 - Current
Financial Controller
EDGE Contracting
05.2020 - 02.2022
Operations Manager
Belfor Canada Inc
06.2010 - 05.2020
Office Manager
Enviro Clean (NL) Ltd(Company Purchased by Belfor)
07.2007 - 04.2010
Business Administration -
CONA
HIGH SCHOOL DIPLOMA -
Victoria All Grade
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