Summary
Overview
Work History
Education
Skills
Timeline
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MELANIE BELL

Stratford,ON

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

21
21
years of professional experience

Work History

Server

Pazzo Pizzeria
11.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Extensive wine and cocktail knowledge

Server/Manager

Queens Inn
03.2002 - 03.2020
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.

Education

High School

Woburn Collegiate Institute
Toronto, ON

Skills

  • Suggestive Selling
  • Order Accuracy
  • Cool Under Pressure
  • Anticipating Guest Needs
  • Wine Service
  • Menu Item Recommendation
  • Workflow Coordination
  • Menu Presentation
  • Taking Reservations
  • Natural Leadership
  • Smart serve certified

Timeline

Server

Pazzo Pizzeria
11.2021 - Current

Server/Manager

Queens Inn
03.2002 - 03.2020

High School

Woburn Collegiate Institute

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MELANIE BELL