Melanie Beaudoin
Luskville
Summary
Dynamic Information Management Officer and Information Technology Manager known for high productivity and efficient task completion. Specialize in information management process development, data governance, information security, and digital records management. Excel in teamwork, problem-solving, and adaptability, ensuring seamless operations and compliance with data management standards.
Overview
26
26
years of professional experience
Work History
Information Management Officer
Department of National Defence – C Army HQ
Ottawa
04.2010 - Current
- SME for all Information Management in C Army HQ.
- Site Collection Administrator for all C Army HQ MS 365 SharePoint Online and Teams sites.
- Head the monthly Information Management meeting with all Directorate IM Reps in C Army HQ.
- Work with Central Registry staff to ensure that proper IM practices are handled on official files, such as retention and disposition.
- Establish work priorities for the immediate Information Management team.
- Process developer for all C Army HQ MS 365 SharePoint Online and Teams sites. Develop new functions and applications based on processes to facilitate staff's work experience.
- Implement and maintain security measures to protect sensitive information from unauthorized access, such as managing the C Army HQ Protected B collaboration environment on MS 365 and MS SharePoint Online.
- Analyze complex business requirements and develop suitable software applications to meet those needs, such as the C Army HQ Correspondence Tracker and IN-OUT Clearance tools.
- Ensure compliance with applicable laws and regulations regarding data protection.
- Monitor and review all C Army HQ MS SharePoint sites for proper usage, and monitor and review site permissions.
- Create policies and procedures related to Information Management in C Army HQ, and integrate them into staff members' work environments.
- Train new users on how to use various software applications, while ensuring adherence to established security protocols.
- Test, validate, and reformulate data and graphical user interface models to foster accurate prediction of outcomes.
- Conduct regular audits of data stored in C Army HQ's information systems.
- Designed surveys, opinion polls and assessment tools to collect data.
- Maintained up-to-date documentation related to Information Systems architecture, processes and procedures.
- Collaborate with other C Army HQ directorates, such as Exec, Army Staff, Mil/Civ HR, Comptroller, Succession/Official Languages, Public Affairs, Ops, Force Sustainment, Signals, Digitization, Force Development, and Land Requirements, to ensure that their respective Information Management requirements are met.
- Monitor user access rights within the organization's information management tools/infrastructure to ensure secure access control mechanisms are in place at all times.
- Manage the day-to-day operations of the organization's information management systems.
- Provide guidance and support in developing strategies for the effective management of digital assets, such as documents, images, videos, chats, and recordings.
- Provide technical support to users on how to use the information systems efficiently.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance
- Maintain and update knowledge through continuing education and advanced training.
- Exceed customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Work effectively in team environments to make the workplace more productive.
- Assist with customer requests, and answer questions to improve satisfaction.
- Conduct testing of software and systems to ensure quality and reliability.
- Conduct comprehensive research and data analysis to support strategic planning and informed decision-making.
- Create orders, directives, and policies on IM-related issues.
- Member of the Army IKDM Working Group.
- Manager to two Information Management staff members (IM Business Analyst/Trainer and IM Business Process Developer).
Information Technology Manager
Department of National Defence – C Army HQ
Ottawa
01.2009 - Current
- Designated Client Representative, Liaison Officer for C Army HQ staff, and the NCR Service Desk for all IT equipment and software support on the DWAN network.
- Manager for various IT projects, such as software upgrades and operating system upgrades, on DWAN systems.
- Coordinator for all IT pilot projects.
- C Army HQ IT Move Coordinator – Oversight for all moves that require IT support.
- IT Procurement - Monitor and review all IT equipment and software purchases submitted by C Army HQ staff members.
- IT Representative for Business Continuity Planning.
- Configuration Manager for all building-related IT issues. (EMSEC zoning, PSS, IS Security)
- Request for Change and Request for Service submitter for all unclassified and classified IT requests.
- Manager to Information Technology staff in C Army HQ - Information Systems Security Officer (ISSO), and Information Technology Tech.
- Maintain a close connection with project personnel to quickly identify and resolve problems.
- Provide technical support to users in troubleshooting computer hardware and software issues on DWAN and CSNI networks.
- Manage the installation, configuration, and maintenance of C Army HQ CSNI network hardware and software systems.
- Meet with stakeholders to collaborate and resolve problems within the HQ.
- Control the operational IT budget and expenditures within department parameters.
- Planned and executed upgrades on existing systems in order to maintain optimal performance levels.
- Supervise lifecycle processes pertaining to the IT framework.
- Collaborate with professionals and developers for integrations, ensuring successful technical upgrades.
- Reviewed service level agreements with external organizations providing IT services.
- Maintain SLOC inventory records of all IT equipment, such as computers, printers, scanners, and tablets, that are non-DWAN.
- Collaborate with senior leaders to develop solutions and platforms for key business initiatives, such as upgrades to office equipment and Command Conf RMs.
- Utilize advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Information System Security Officer
Department of National Defence – C Army HQ
Ottawa
06.2004 - 01.2009
- Project Leader - Coordinated the rollout of the classified workstations project within the C Army HQ (Oct 2007 – March 2008).
- Site OPI for all classified IM/IT activities and projects within the C Army HQ.
- Assisted in the organization of the Windows XP rollout for C Army HQ (February 2008) (National Deployment).
- Advised and reinforced security regulations relating to IT systems within the C Army HQ Staff.
- Coordinated the completion and updated the certification and accreditation (C&A) documentation for each C Army HQ site.
- Advised on the impact of configuration changes, and approved such changes as required.
- Dealt with multiple C Army HQ staff clients on a daily basis, and was able to prioritize the needs of the clients in a multi-tasking environment.
- Supervisor of a team of two IT professionals in support of IM/IT solutions, working in a multi-disciplinary environment for the C Army HQ Staff.
- Active participant in Army-level committees, gathering and analyzing the user/client's business requirements.
- Developed policies and standards in relation to IM/IT, as well as working with GoC policies, guidelines, and standards.
- Gathered and analyzed business requirements for various IM/IT projects within the C Army HQ staff using a recognized development methodology.
- Prepared business cases and business requirements documents.
- Conducted data analysis methods, as well as data warehouse technologies.
- Liaison Officer with the Service Support team and C Army HQ staff in accordance with the Service Level Management Agreement between C Army HQ and the Service Support team.
- Manager for all issues regarding Land Staff Content Management System (web-based application) within the NCR for the Army. Duties included providing technical guidance, advice, and assistance to C Army HQ staff clients, IT personnel, and senior management.
- Data Modeler using the Rational Unified Process for modeling and designing new phases of the Land Force Content Management System (Information System). Such experience included: process design and re-engineering, system test cases, designing system use cases, analyzing and documenting technical issues, proposing solutions, as well as the overall design, development, implementation, and maintenance of this corporate-wide application (web service).
- Developed business/strategic plans for the enterprise architecture of the Land Force Content Management System.
Quality Assurance and Business Analyst
Department of National Defence - IM GP
Ottawa
07.2002 - 06.2004
- Responsible for the maintenance and upgrades of all the X500 servers in the NCR.
- Assisted in the upgrade of servers from Windows NT to Windows XP.
- Wrote and revised documentation with regard to X500 specifications.
- Daily tasks included system backups and restores on X500 servers, and updating weekly DAT files.
- Performed weekly data loads for the Global X500 Directory, and kept it up to date.
- Created technical documentation for the X.500 directory structure.
- Provided technical support during user acceptance testing cycles.
Windows 2000 Deployment - Team Leader
Department of National Defence - IM GP
Ottawa
01.2002 - 06.2002
- Supervised a team of four employees.
- Troubleshot and assisted team members when they required aid and assistance for specific Windows 2000-related issues.
- Coordinated with site coordinators on a day-to-day basis regarding scheduling and group-related issues.
- Ensured that solutions were provided to the deployment team, and workstations were configured accordingly.
- Ensured daily communication regarding the status of the rollout with the ICSP site coordinators and CIO reps.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Organized client meetings to provide project updates.
- Maintained a Lessons Learned log.
- Maintained a positive work environment that promoted collaboration between team members.
Intranet/Internet Web OPI
Department of National Defence - C Army HQ
Ottawa
12.2000 - 01.2002
- Responsible for the development, maintenance, and upgrades for all C Army HQ (NCR) websites. (Intranet and Internet)
- Designed and implemented in HTML, Active Server Pages, Cascading Style Sheets (CSS) and Extensible HTML (XHTML)
- Organization Administrator for the C Army HQ Content Management System, which included: submitting and approving documents, creating surveys, replying to staff comments, having access to statistics, and managing every unit and sub-unit within the system.
- Participated in a cost-benefit analysis to decide what was the more efficient way to train Army personnel in Army on Line (Land Force Content Management System).
- Coordinated, designed, and developed a two-month training session, where I prepared all material and documentation, and trained all Army staff employees on the Content Management System.
- Designed and developed a Train-the-Trainer workshop for division trainers across Canada.
- Created documentation and user manuals for the Content Management System.
Assistant Webmaster
Department of National Defence - IM GP
09.1999 - 12.2000
- - Maintained and updated four web sites on the Defence Information Network Intranet
- Duties included updating web pages, adding new web pages on a daily basis
- - Converted web pages into new templates and designs to insure that the new Common Look and Feel standards from Treasury Board are applied
- - Tested completed web pages in Netscape and Internet Explorer to verify that all colors on web pages and links were functional
- - Assisted in the migration of six web sites from one web server to another (July 2000)
- - Designed and implemented an interactive web-based application used for searching, adding and updating information from an access database by using active server pages
Education
Certificate in PowerApps - PowerApps Development
Learning Tree International
Ottawa07-2023
Introduction to MS SharePoint 2007 -
CTE Solutions
07.2011
Introduction to Business Analyst -
Nexient
02.2008
Business Analyst Conference -
Project World
11.2007
CISSP Preparation Boot Camp -
Polar Bear
11.2005
ITIL Foundation Certification -
CTE Solutions
09.2005
ASP.NET: A Hands-On Introduction -
Learning Tree International
02.2005
Computer Science Graduate -
Heritage College
05.2000
Skills
- Microsoft 365 and SharePoint
- Power BI and PowerApps
- Data analysis and migration
- Project management and coordination
- Technical support and training
- Security compliance and risk assessment
- Customer service and stakeholder engagement
- Documentation management and policy creation
- Agile methodologies and process optimization
- IT asset management and incident management
- Problem-solving
- Analytical skills
- Teamwork and collaboration
- Data repositories
- Disaster recovery planning
- Written communication
- IT incident management
- Data migration
- Metadata management
- Data governance
- Multitasking
- IM training and development
- Project management
- Stakeholder engagement
Accomplishments
- Designed and built a PowerApps tools to track all correspondence within C Army HQ. (2024). This tool is now receiving recognition and has been implemented in other NDHQ Elements outside of the Canadian Army.
- Received the Commander of the Canadian Army - Accommodation Award, 06/12, For organizing and leading the IT move portion of the Army HQ move from one building to another.
- Completed business requirements analysis studies, For each C Army HQ Directorate for the C Army HQ MS SharePoint deployment.
- Team Leader for the IM/IT Cell for C Army HQ, Educate C Army HQ on IT and IM Policy and Directives.
- Streamlined QA processes, To increase efficiency and reduce the MS SharePoint 2010 rollout times for C Army HQ from 04/13 to 08/13.
- Successfully designed and maintained training packages, Used to train all of C Army HQ staff and Army staff from across the country on IM practices and MS SharePoint 2010.
- Identified and designed a new workflow requirement, 2013, Designed to work with MS SharePoint 2010 to track all document correspondence within C Army HQ.
- Managed various projects, Such as C Army HQ deployment to MS SharePoint (04/12 - 08/13), classified workstation installs (ongoing) and the move of C Army HQ staff to a new building (04/11 - 03/12).
Language Profile
BBB
References
Available upon request
Security Classification
Secret Level (II)
Career Overview
- Information Technology Manager for C Army HQ
- Information Management Manager for C Army HQ
- Information System Security Officer / Acting Deputy Chief Information Officer / Intranet Web OPI
- X.500 Quality Assurance and Business Analyst
- Team Leader - Windows 2000 rollout
- Intranet (DIN OPI) – Webmaster
Languages
English
Professional
French
Professional
References
References available upon request.
Timeline
Information Management Officer
Department of National Defence – C Army HQ
04.2010 - Current
Information Technology Manager
Department of National Defence – C Army HQ
01.2009 - Current
Information System Security Officer
Department of National Defence – C Army HQ
06.2004 - 01.2009
Quality Assurance and Business Analyst
Department of National Defence - IM GP
07.2002 - 06.2004
Windows 2000 Deployment - Team Leader
Department of National Defence - IM GP
01.2002 - 06.2002
Intranet/Internet Web OPI
Department of National Defence - C Army HQ
12.2000 - 01.2002
Assistant Webmaster
Department of National Defence - IM GP
09.1999 - 12.2000
Certificate in PowerApps - PowerApps Development
Learning Tree International
Introduction to MS SharePoint 2007 -
CTE Solutions
Introduction to Business Analyst -
Nexient
Business Analyst Conference -
Project World
CISSP Preparation Boot Camp -
Polar Bear
ITIL Foundation Certification -
CTE Solutions
ASP.NET: A Hands-On Introduction -
Learning Tree International
Computer Science Graduate -
Heritage College
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