Melanie Balfour
Campbell River,BC
Summary
Goal orientated individual with a pleasant personality and a tenacity that knows no restrictions. Well rounded experience in various health care settings with 35 years’ experience. A multitasker considered highly ambitious, willing to meet and exceed expectations. Dedicated to continued professional and personal growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Logistics Team Lead, Patient & Materiel Porter
NIH
04.2019 - Current
- Staff acquisition and retention
- Development and implementation of Island Wide standardization of practice & combined Patient/Materiel Porter job descriptions
- CCM application with key stakeholders for South Island implementation
- Ongoing work to support Logistics & CCM systems with new CD build
- Identify operational needs for site support both Patient/Materiel
- Surgical expansion FTE increase, costing, rotational development
- Interdepartmental Service Level Agreements
- Project work as directed by Manager and Corporate Director
- Continuous improvement to meet site, departmental and operational needs
- Employee Engagement
- Employee Development
- Meet Island Health standards in implementation and delivery of service
- Continuous and ongoing improvement
Logistics, Patient & Material Porter Supervisor
Island Health
12.2017 - 04.2019
- Transition Logistics Patient/Material Porter services to the new CRG Hospital
- Develop orientation/process manuals, orientation of new employees
- Implement Service Level Agreements between the site and individual departments for Porter services
- Work with units and departments to provide seamless Patient/Material Porter Services
- Develop and implement shift documents
- Work within logistics to provide interoffice mail and courier services to remote areas on and around Vancouver Island
- Assist with staffing, timekeeping, leave requests and other staffing documentation
- Projects as directed by Team Lead and Manager
- Continuous improvement to meet the site and department needs
Laboratory & ECG Assistant
Island Health
01.2010 - 01.2017
- Emergency, trauma, and inpatient care
- Cerner Patient data entry of physician requisitions
- Accessions and sample entry of patient specimens
- Sample handling and processing
- Phlebotomy
- ECG
- Other related clerical and sample processing as required
Home Support Worker
CR Home Support
01.1998 - 01.2010
- Complex Care
- Medication administration and monitoring
- Safety monitoring
- Care and assistance with the Activities of Daily Living
- All related documentation
Adult Educator
Excel Career College
01.2002 - 01.2009
- Assist adult learners meet their education goals
- Curriculum delivery
- Exam invigilation and grading
- Develop partnerships with community organizations to provide practicum placements for students
- Life skills coaching and mentorship, provide feedback
- Evaluation
Adult Educator
Mosaic Training
- Assist adult learners meet their education goals
- Curriculum delivery
- Exam invigilation and grading
- Develop partnerships with community organizations to provide practicum placements for students
- Life skills coaching and mentorship, provide feedback
- Evaluation
Education
UBC Sauder Leadership Essentials
06-2024
Mastery of Business Fundamentals
01-2024
Leadership
01.2023
Project Management
01-2022
Medical Lab & ECG Assistant -
Thompson Rivers University
01-2010
Adult Educator -
Alberta Vocational College
01-1994
Rehab Assistant -
Alberta Vocational College
01-1992
Long Term Care -
Northern Lights College
01-1988
Grande Prairie Composite High School
01-1984
LMS offerings for professional and personal development
Skills
- Good organizational skills
- Ability to prioritize workload
- Strong verbal communication skills
- Interpersonal communication skills
- Build and maintain good working relationships
- Strong focus on customer service
- Focus on team-oriented work environment
- Employee Engagement
- Self-motivated
- Comfortable in taking initiative/proactive vs reactive
- Public speaking
- Facilitation
- Good working knowledge of Collective Agreement language
- Team Guidance and Management
Additional Information
Excel Career College Adult Educator, Mosaic Training Adult Educator, Independent Contractor for Health Care Programs, Assist adult learners meet their education goals., Curriculum delivery, Exam invigilation and grading, Develop partnerships with community organizations to provide practicum placements for students., Life skills coaching and mentorship, provide feedback., Evaluation, I also spent a considerable number of years as Chief Shop Steward and took any relevant courses offered as well as attended Winter School, conferences and bargaining. I am very familiar with Collective Agreement language and its relation to VIHA policies and procedures.
References
References available upon request.
Timeline
Logistics Team Lead, Patient & Materiel Porter
NIH
04.2019 - Current
Logistics, Patient & Material Porter Supervisor
Island Health
12.2017 - 04.2019
Laboratory & ECG Assistant
Island Health
01.2010 - 01.2017
Adult Educator
Excel Career College
01.2002 - 01.2009
Home Support Worker
CR Home Support
01.1998 - 01.2010
Adult Educator
Mosaic Training
UBC Sauder Leadership Essentials
Mastery of Business Fundamentals
Leadership
Project Management
Medical Lab & ECG Assistant -
Thompson Rivers University
Adult Educator -
Alberta Vocational College
Rehab Assistant -
Alberta Vocational College
Long Term Care -
Northern Lights College
Grande Prairie Composite High School
LMS offerings for professional and personal development
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