Melanie Anderson
Brighton,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
38
38
years of professional experience
Work History
Guest Service Representative
Bombardier Transportation
08.2015 - 01.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced operations and guests' needs at busy facility.
Owner/Operator
The Nailady
01.1986 - 08.2015
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Fitness Testing Technician
Toronto Rehabilitation Center
01.1984 - 01.1986
- Operated testing equipment and provide fitness programs for cardiac patients.
- Recorded Fitness assessments.
Education
Graduate Certificate - Mortgage Agent Level 1
Remic
Toronto, ON08.2023
Diploma - Fitness Instructor
George Brown College
Toronto, ON04.1986
High School Diploma -
Uxbridge Secondary School
Uxbridge, ON06.1981
Skills
- Guest inquiries
- Company Safety Policies
- Employee Retention
- Issue Resolution
- POS Transactions
- Performance Goals
- Secure Items
- Station Preparation
- Cash Counting
- Payment Processing
- Computer Skills
- Emergency Response
Timeline
Guest Service Representative
Bombardier Transportation
08.2015 - 01.2022
Owner/Operator
The Nailady
01.1986 - 08.2015
Fitness Testing Technician
Toronto Rehabilitation Center
01.1984 - 01.1986
Graduate Certificate - Mortgage Agent Level 1
Remic
Diploma - Fitness Instructor
George Brown College
High School Diploma -
Uxbridge Secondary School
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