Melanie Alvis
Fonthill,ON
Summary
Energetic Event Manager with 5+ years of event industry experience from various vendor perspectives. Expert in all facets of event planning while maintaining highest levels of client and guest satisfaction. Committed to going the extra mile to make clients wishes come true while mutually furthering vendor partnerships and building business.
Overview
14
14
years of professional experience
Work History
Administrative Assistant/Interim Assistant Manager
The Cookery
08.2022 - 11.2023
- Delivered excellent customer service through prompt responses to client inquiries, scheduling & executing venue tours, addressing concerns effectively, and building strong client relationships in order to boost sales
- Attended regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Enhanced office efficiency by developing new administrative procedures and implementing organizational systems.
- Enhanced the customer experience by partnering with marketing in developing planning portals for multiple venues.
- Optimized calendar management to maintain weekly event inventories and adequate stock levels for multiple event venues.
- On event days, delivered an exceptional guest experience and maintained client satisfaction by addressing venue concerns promptly and professionally.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among industry peers
- Attended industry shows & open houses to build professional relationships & strengthen current partnerships
Associate Wedding Planner
Premier Party Planners
08.2021 - 10.2023
- Ensured client satisfaction and a wonderful guest experience by meticulously planning and executing wedding events.
- Organized detailed customized timelines & itineraries for both pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Ensured timely completion of all event-related tasks through efficient delegation and vendor team management during high-pressure situations.
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Maintained a professional social media presence in line with current trends to build clientele and strengthen professional relationships
General Manager
The Oak House
03.2021 - 02.2022
- Increased overall company efficiency by streamlining day-to-day operations
- Managed inventory control, cash control, and store opening and closing procedures to ensure a smooth functioning work environment
- Scheduled employees for shifts, taking into account customer traffic and employee strengths according to store needs
- Continued analyzation of market trends to identify potential opportunities to boost sales & profitability
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Organized, scheduled, and executed regular staff meetings to maintain workplace standards and foster a positive work environment through team-building activities and recognition of individual achievements.
Assistant Wedding Planner
Premier Party Planners
08.2020 - 08.2021
- Provided day-of coordination support by overseeing set-up details ensuring that the wedding ambiance met or exceeded client expectations.
- Assisted lead planners executing detailed schedules for ceremonies, receptions, and post-wedding events to ensure timely execution of all activities and client satisfaction
- Troubleshot any issues arising during the wedding day efficiently resolving them minimizing potential disruptions.
- Participated in industry networking events building strategic connections strengthening our brand''s reputation within the community.
Coffee Manager
The Oak House
03.2020 - 03.2021
- Managed inventory control to maintain adequate stock in line with customer traffic and seasonal demands.
- Established new-hire training procedures to develop skills, maintain compliance with industry requirements, and maintain customer service standards.
- Analyzed market trends to identify potential opportunities to boost sales & profitability.
- Organized weekly, educational emails for staff to further product knowledge and elevate the overall customer experience.
Banquet Manager
The Carolina Club
10.2018 - 03.2020
- Directed day-to-day operations including casual, fine dining, private events, and bartending operations.
- Maintained a safe working environment by enforcing health and safety standards among staff members.
- Worked closely with Private Events Director to ensure event organization and host satisfaction.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
Starbucks Store Manager
ARAMARK
05.2016 - 03.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Collaborated with other managers to develop store initiatives aimed at improving overall performance and sales.
- Trained and mentored new hires during the onboarding process ensuring they were trained according to Starbucks' standards.
- Managed inventory control to maintain adequate stock in line with customer traffic and seasonal demands on a college campus.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee student schedules, and Starbucks service requirements.
- Organized seasonal coffee tastings/meetings with the District Manager of Starbucks Licensed Stores to maintain store performance & positive growth
Starbucks Barista
ARAMARK
08.2011 - 05.2016
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Acorn Coffee Shop
ARAMARK
08.2009 - 06.2011
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Collaborated with team members to ensure seamless service during peak hours.
- Ensured all food was stored at appropriate temperatures according to health regulations, maintaining freshness and preventing spoilage.
Education
B.A. in Exercise and Sport Science - Fitness Professional
University of North Carolina at Chapel Hill
05.2015
Skills
- Event Planning
- Vendor Management
- Adaptability & Flexibility
- Schedule & Time Management
- Organizational Skills
- Attention to Detail
- Wedding Trends Proficiency
- Social Media Management
- Staff Training
- Food Service Knowledge
Job References
- Nicole Conder, Owner/Founder of Premier Party Planners, nicole.r.conder@gmail.com, 919.699.1882
- Katie Horn, General Manager at The Cookery, katie@durhamcookery.com, 919.423.2052
Languages
English
Native or Bilingual
Timeline
Administrative Assistant/Interim Assistant Manager
The Cookery
08.2022 - 11.2023
Associate Wedding Planner
Premier Party Planners
08.2021 - 10.2023
General Manager
The Oak House
03.2021 - 02.2022
Assistant Wedding Planner
Premier Party Planners
08.2020 - 08.2021
Coffee Manager
The Oak House
03.2020 - 03.2021
Banquet Manager
The Carolina Club
10.2018 - 03.2020
Starbucks Store Manager
ARAMARK
05.2016 - 03.2017
Starbucks Barista
ARAMARK
08.2011 - 05.2016
Acorn Coffee Shop
ARAMARK
08.2009 - 06.2011
B.A. in Exercise and Sport Science - Fitness Professional
University of North Carolina at Chapel Hill
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