Melanie Allison
Burlington,ON
Summary
Accomplished Spa Manager at Bare Ur Beauty Medical Spa, adept in client service management and operational efficiency. Excelled in enhancing customer satisfaction and retention, while mentoring staff to peak performance. Proven expertise in event planning and conflict resolution, achieving significant improvements in spa operations and service quality without compromising professionalism.
Overview
12
12
years of professional experience
Work History
Spa Manager
Bare Ur Beauty Medical Spa
01.2022 - Current
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Managed inventory control, reducing waste and lowering product costs.
- Greeted spa guests warmly to create positive first impression of establishment.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Maintained front desk workstation by keeping it clean and organized.
- Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Assistant Law Clerk
Spadafora & Murphy LLP
02.2018 - 01.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved office productivity by implementing effective file management systems for easy access and retrieval of information.
- Handled administrative duties such as scheduling appointments, answering phones calls/messages promptly which contributed to seamless functioning of law office operations.
- Assisted attorneys with case organization and administrative tasks.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Maintained a high level of confidentiality while handling sensitive client information and communications.
- Enhanced legal research efficiency by streamlining the organization of case files and documents.
- Managed multiple deadlines effectively, ensuring all tasks were completed accurately and on time.
Event Planner
Oakville Father Daughter Ball Charity Event
09.2012 - 11.2019
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Managed event logistics and operations.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
- Performed face-to-face meetings to finalize contract for services and event details.
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
- Corresponded with clients to answer questions and resolve issues.
- Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
- Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
- Brainstormed and implemented creative event concepts and themes.
- Developed creative themes for events and created related activities to engage attendees.
- Analyzed event costs to identify areas of improvement and cost savings.
- Utilized social media to promote events and increase attendance.
- Oversaw event registration process by collecting and tracking attendee information.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Trained and supervised event staff to complete tasks on time.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
High School Diploma -
Cawthra Park Secondary School
Mississauga, ON06-1991
Skills
- Client service management
- Multitasking
- Reliability
- Operational Efficiency
- Public relations
- Customer Relationship Management
- Conflict Resolution
- Professionalism
- Quality Control
- Time management abilities
- Spa operations
- Event Planning
Timeline
Spa Manager
Bare Ur Beauty Medical Spa
01.2022 - Current
Assistant Law Clerk
Spadafora & Murphy LLP
02.2018 - 01.2022
Event Planner
Oakville Father Daughter Ball Charity Event
09.2012 - 11.2019
High School Diploma -
Cawthra Park Secondary School
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