Melanie Alegre
Santa Rosa
Summary
Seasoned Branch Operations Officer with background in streamlining financial processes, managing staff productivity and ensuring regulatory compliance. Strengths include risk assessment, strategic planning and team leadership. Consistently improved operational efficiency and customer satisfaction while maintaining accuracy in previous roles.
Overview
1
1
Language
8
8
years of professional experience
Work History
Branch Operations Officer
Poppy Bank
Santa Rosa
06.2025 - Current
- Facilitated daily branch operations and enhanced customer service experience.
- Executed customer transactions accurately and efficiently using banking software, ensuring compliance with operational standards.
- Resolved customer inquiries and issues promptly to ensure a positive experience.
- Ensured accuracy of daily reports to provide insights on branch performance.
- Supported compliance efforts by maintaining regulatory documentation and records.
Branch Operations Lead
Chase Bank
Santa Rosa
09.2021 - 06.2025
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Managed daily operations for banking services and customer transactions.
- Coordinated team activities to ensure efficient workflow and service delivery.
- Oversaw training programs for new hires on operational procedures.
- Monitored compliance with banking regulations and internal policies.
- Developed standard operating procedures for key operational tasks.
Branch Operations Manager
Westamerica Bank
Santa Rosa
01.2020 - 09.2021
- Oversaw daily branch operations and ensured compliance with bank policies.
- Monitored cash flow and managed branch inventory effectively.
- Managed staff scheduling to optimize branch coverage and service delivery.
- Coordinated training programs for new employees on operational procedures.
- Led team meetings to discuss operational challenges and solutions.
Teller Supervisor
Citibank
Santa Rosa
05.2018 - 01.2020
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Supervised teller operations and ensured adherence to bank policies.
- Trained and mentored new tellers on customer service techniques.
- Managed daily cash flow and balanced cash drawers for accuracy.
Education
Roseland University Prep
Santa Rosa, CASome College (No Degree) - Sociology
Sonoma State University
Rohnert Park, CASkills
- Banking software
- Regulatory compliance
- Transaction processing
- Operational reporting
- Team leadership
- Cash management
- Problem solving
- Attention to detail
- Effective communication
- Client relationship management
- Time management
- Staff training and development
- Organizational skills mastery
- Multi-tasking
- Team supervision
- Customer relationships
Languages
Spanish
Native/ Bilingual
Affiliations
- Volunteering my spare time to Goatlandia and Animal Shelters in my area.
Accomplishments
- Quick typer
- Perfect attendance award
References
References available upon request.
Timeline
Branch Operations Officer
Poppy Bank
06.2025 - Current
Branch Operations Lead
Chase Bank
09.2021 - 06.2025
Branch Operations Manager
Westamerica Bank
01.2020 - 09.2021
Teller Supervisor
Citibank
05.2018 - 01.2020
Roseland University Prep
Some College (No Degree) - Sociology
Sonoma State University