Melania Madueno
Anaheim
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Westin Anaheim Resort
12.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Attractions Hostess
Disneyland Resort
04.2017 - 01.2024
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Assisted guests onto rides and found appropriate partners for singletons to maximize ride capacity.
- Operated rides to delight guests and contribute to wonderful park experience.
- Helped children and families find favorite attractions and characters to optimize guest experience.
Education
Associate of Applied Arts - Communications
Costa Mesa, CA06-2020
High School Diploma -
Segerstrom Fundamental High School
Santa Ana, CA06-2015
Skills
- Problem-solving skills
- Hospitality service expertise
- Guest accommodations
- Attention to detail
- Bilingual
- Time management
Languages
Spanish
Professional Working
Timeline
Front Desk Agent
Westin Anaheim Resort
12.2023 - Current
Attractions Hostess
Disneyland Resort
04.2017 - 01.2024
Associate of Applied Arts - Communications
High School Diploma -
Segerstrom Fundamental High School
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