Melani Erogullari
Markham,ON
Summary
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Reitmans
12.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
Store Manager
Sharleez Bridal
05.2023 - 12.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Shift Supervisor
Starbucks
08.2022 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Event Coordinator
Durham Outddor Wedding Show
12.2019 - 07.2022
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
- Enhanced attendee experience by coordinating seamless registration processes for large-scale corporate events.
- Streamlined vendor selection and negotiation, ensuring high-quality services while adhering to budget constraints.
- Trained and supervised event staff to complete tasks on time.
Bridal Consultant
Sharleez Bridal
05.2020 - 07.2021
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
- Organized trunk shows featuring designer collections, boosting boutique visibility within the local market and driving sales growth.
- Delivered exceptional customer service during all stages of the bridal gown selection process, from initial consultation through final fittings and pick-up dates.
- Expanded bridal accessory offerings within the boutique by researching market trends, sourcing new products, and connecting with potential suppliers worldwide.
Barista
Starbucks
01.2018 - 08.2022
Seasonal Operations Associate
Tiffany & Company
09.2017 - 01.2018
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
Education
Intercalated Bachelor Of Science - Psychology
Ontario Tech University
Oshawa, ONSkills
- Problem-solving
- Retail operations
- Upselling and cross selling
- Display setup
- Employee scheduling
- Business development and planning
- Store organization
- Customer service and engagement
- Store operations
- Business development
Languages
English
Full Professional
Turkish
Native or Bilingual
Armenian
Full Professional
Timeline
Assistant Store Manager
Reitmans
12.2023 - Current
Store Manager
Sharleez Bridal
05.2023 - 12.2023
Shift Supervisor
Starbucks
08.2022 - 05.2023
Bridal Consultant
Sharleez Bridal
05.2020 - 07.2021
Event Coordinator
Durham Outddor Wedding Show
12.2019 - 07.2022
Barista
Starbucks
01.2018 - 08.2022
Seasonal Operations Associate
Tiffany & Company
09.2017 - 01.2018
Intercalated Bachelor Of Science - Psychology
Ontario Tech University
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