MELANEY HORNER
Oshawa
Summary
Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hairstylist
The Knook Hair Studio
05.2022 - Current
- Developed strong customer service skills by providing excellent client consultations.
- Created an inviting atmosphere by engaging in friendly conversations with customers.
- Effectively managed time between multiple appointments to ensure customer satisfaction.
- Scheduled client appointments.
- Ordered, displayed, and maintained supplies.
Office Administrator
Spencer ARL
01.2013 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Hairstylist
Jodi Brown & Co.
02.2021 - 05.2022
- Developed strong customer service skills by providing excellent client consultations.
- Created an inviting atmosphere by engaging in friendly conversations with customers.
- Effectively managed time between multiple appointments to ensure customer satisfaction.
- Assisted other team members during busy periods or special events.
- Efficiently handled cash transactions while processing payments accurately.
- Adhered to health and safety standards while working in the salon environment.
General Labourer
Duramould Plastics Inc.
01.2017 - 03.2020
- Worked effectively with other members of the team in completing assigned projects quickly and efficiently.
- Operated a variety of hand tools and power equipment in the performance of assigned tasks.
- Worked collaboratively in diverse environment with various employees.
- Observed and followed all safety rules and procedures, including wearing required personal safety equipment.
- Operated various machines and inspected/trimmed parts.
Education
Diploma - Hairstyling
Career School of Hairstyling
08.2016
Skills
- Team building
- Customer Service
- Flexible and Adaptable
- Dependable and Responsible
- Verbal Communication
- Organization and Time Management
- Customer Relations
- Relationship Building
- Quick learner
- Client consultation
- Appointment scheduling
- Detail-orientated
- Customer consultation
- Relationship building and management
- Highly motivated self-starter
- Social media promotion
Certification
WHMIS
Timeline
Hairstylist
The Knook Hair Studio
05.2022 - Current
Hairstylist
Jodi Brown & Co.
02.2021 - 05.2022
General Labourer
Duramould Plastics Inc.
01.2017 - 03.2020
Office Administrator
Spencer ARL
01.2013 - 01.2017
Diploma - Hairstyling
Career School of Hairstyling
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