Melane Talatala

Supported management in organizing lawyers and partner meetings, ensuring effective communication and collaboration.

Facilitated daily management and accounting tasks in office, contributing to smooth operations.

• Managed incoming calls and directed them to appropriate legal teams.
• Scheduled client appointments to enhance organization and improve client service experience. and maintained scheduling, enhancing client service experience.
• Assisted with client intake processes and prepared necessary documentation.
• Maintained office supplies inventory and ordered materials.
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• Provided expert knowledge on lenses, frames, and eye care solutions.
• Assisted customers in selecting eyewear and optical products.
• Answered customer inquiries regarding product features, availability, and pricing.
• Handled customer inquiries and resolved concerns in a timely manner.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Processed customer transactions accurately through point-of-sale systems.
• Maintained organized displays of optical merchandise and promotional materials.
• Collaborated with team members to enhance overall customer experience.
• Trained new staff on sales techniques and product knowledge effectively.
• Developed relationships with existing customers through follow-up communications.
• Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
• Gave customers quotes based on potential sales.