Summary
Overview
Work History
Education
Skills
Timeline
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Melain Silos

Winnipeg

Summary

Recent Medical Lab Assistant graduate with 10 years of experience in high-paced customer service roles. Strong interpersonal, organizational, and administrative skills with a passion for delivering quality patient care. Trained in specimen collection, laboratory procedures, and safety protocols. Seeking an opportunity to apply clinical skills in a supportive healthcare setting.

Overview

10
10
years of professional experience

Work History

Appointment Specialist/Cashier

Mcphillips Toyota
08.2023 - Current
  • Developed strong relationships with clients to ensure loyalty and repeat business.
  • Maintained detailed records and handled confidential data.
  • Demonstrated excellent problem-solving skills when faced with challenging situations involving scheduling conflicts or miscommunications.
  • Collaborated with service teams for smooth operations.
  • Managed high-volume phone calls, emails, and online inquiries with professionalism and accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Reception/Office Assistant

Ebrahim Khalil Kanoo (Toyota Plaza)
05.2015 - 07.2023
  • Maintained welcoming and organized reception area, contributing to positive first impression for patients.
  • Supported office organization efforts by maintaining clean reception areas and restocking supplies as necessary.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Resolved customer problems and complaints.
  • Acted as first point of contact and set appointments for prospective clients.

Education

Diploma - Medical Laboratory Assistant

Robertson College
Winnipeg, MB
02-2026

Bachelor of Science - Hospitality Management

Mindanao State University
Philippines
10-2012

Skills

  • Specimen - Collection (blood, urine, etc)
  • Laboratory - Safety & Infection Control
  • Data Entry & Sample Labeling
  • Patient - Interaction & Privacy (PHIPA)
  • Attention to Detail
  • Multitasking & Workflow Coordination
  • Communication & Customer Service

Timeline

Appointment Specialist/Cashier

Mcphillips Toyota
08.2023 - Current

Reception/Office Assistant

Ebrahim Khalil Kanoo (Toyota Plaza)
05.2015 - 07.2023

Diploma - Medical Laboratory Assistant

Robertson College

Bachelor of Science - Hospitality Management

Mindanao State University

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