MEL WATSON
Lethbridge,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Real Estate Specialist
1st Choice Savings and Credit Union
11.2012 - Current
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions
- Established strong and positive working relationships within organization to contribute to team success
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions
- Offered sound financial recommendations to promote financial security, moving clients to take action
- Expedited the closing process with meticulous attention to detail, ensuring all parties met their contractual obligations.
A La Carte Assistant Manager
Sobeys Uplands
08.2012 - 07.2013
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Solved unresolved customer issues
- Promptly responded to inquiries and requests from prospective customers
- Facilitated inter-departmental communication to effectively provide customer support
- Maintained up-to-date knowledge of product and service changes
Deli Clerk/Front End Supervisor
A La Carte, Sobeys Uplands
08.2007 - 08.2012
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back-order availability, future inventory and special orders
- Assisted customers with food selection, inquiries and order customization requests
- Maintained cleanliness and presentation of stock room and production floor
- Built long-term customer relationships and advised customers on purchases and promotions
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Organized breaks for the 6-10 employees that I was in charge of
- Balanced off tills
Education
BUSINESS MANAGEMENT DIPLOMA -
Lethbridge Community College
06.2009
HIGH SCHOOL DIPLOMA -
Winston Churchill High school
06.2009
Skills
- Strong customer relations
- Exceptional communication skills
- Quick learner
- People-oriented
- Detail-oriented
- Excellent time management skills
- Process Streamlining
- Client Relationship Building
- Expert in Microsoft Office (Excel, Word, Teams, and Outlook)
- Transaction monitoring
- Banking operations
Additional Information
Expert in Microsoft Office (Excel, Word, Teams, and Outlook)
Languages
English
Full Professional
Timeline
Real Estate Specialist
1st Choice Savings and Credit Union
11.2012 - Current
A La Carte Assistant Manager
Sobeys Uplands
08.2012 - 07.2013
Deli Clerk/Front End Supervisor
A La Carte, Sobeys Uplands
08.2007 - 08.2012
HIGH SCHOOL DIPLOMA -
Winston Churchill High school
BUSINESS MANAGEMENT DIPLOMA -
Lethbridge Community College
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