Mel Warnes

Enthusiastic and committed professional with over 23 years of experience in the Customer Service Industry. Adept at managing high volume inquiries, resolving complex issues and boosting customer satisfaction. Improved the invoice dispute resolution processes, while managing 100 plus calls and emails every day. Decreased customer service response times using process optimization skills. Personally conducted 50 to 100 customer call-backs daily enhancing customer retention. Recognized for excellence in team management and process optimization. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceeded expectations by exploring customer requests and various ways to add value to customer care experience.