Melourde Recido
Calgary,Alberta
Summary
To merge in a welcoming workplace that encourages and allows me to contribute my skills as a dependable team member in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Flight Attendant/Cabin Crew
Sunwing Airlines
10.2022 - 05.2023
- Completed Flight Attendant Initial Training (Safety and Service)
- Trained and familiar with Boeing 737-Max 8 and Boeing 737-800
- Completed Aviation First Aid Training
- Completed Dangerous Goods Training
- Able to obtain a Restricted Area Identity Card (RAIC)
- Ability to stay calm during unforeseen situations and abrupt changes
- Accustomed to irregular work hours and work days
- Clearly demonstrate safety and emergency procedures to up to 189 passengers prior to takeoff
- Inspect the aircraft prior to, during and after flights ensuring that necessary emergency equipment was in place
- Attentive to the safety and security of the passengers as well as anything else the passengers might need
- Ability to work, get alone and adjust to a different team every pairing
Guest Service Agent
Wingate By Wyndham Calgary Airport
05.2022 - 08.2022
- Greeting guests and administering check-ins and check-outs throughout the day
- Assign appropriate rooms for guests with different needs (Handicap, Pets)
- Diffuse conflict or tense situations with guests in-person as well as on the phone
- Be a source of information for guests about transportation, activities and food
- Always accommodating to general requests
- Find alternative ways to accommodate unique requests
- Responsible for shuttle service and wake up calls
- Coordinate with housekeeping to ensure guests are satisfied during their stay
- Process guest payments
- Administer all complaints
Sales Associate/Cashier
Oak & Fort
10.2021 - 03.2022
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Follow Covid-19 Health and Safety Protocols
- Able to connect, adapt and cater to different types of customers
- Worked well with other team members
- Able to think quickly and critically during tough situations
- Maintain a well-organized and tidy workplace
Style Advisor
Aritzia
10.2019 - 01.2020
- Handle cash, credit, debit transactions on the POS
- Greet customers when entering and leaving the establishment
- Communicated with other team members in order to keep track of each other's clients
- Kept reports of transactions
- Maintain a tidy and presentable cash and floor areas
- Provided personal phone number in order to build clientele
- Make sale referrals, sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
Head of Cash/Team Lead
Forever 21
09.2015 - 11.2019
- Trained new employees on the POS
- Maintained a clean and tidy checkout area
- Supervised and guided new employees on the cash register as well as store floor
- Process refunds, exchanges, and damage returns
- Adapted different training techniques to each new employee
- Interpreted company policies to new members of the team as well as current ones
- Suggested changes in the workplace in order to increase efficiency
Education
Certificate - Clinical Aesthetics
NIWE ACADEMY
Calgary, ABTravel and Tourism
SAIT POLYTECHNIC
2019
High School Diploma -
BISHOP MCNALLY HIGH SCHOOL
Calgary, AB06.2018
Skills
- Excellent Customer Service
- Excels individually and/or part of a team
- Strong phone etiquette
- Accountable
- Critical Thinking
- Excellent time management
- Reliable
- Adaptable to abrupt changes
- Competent and honest
- Public Speaking
- Emergency Situations Management
- Adult AED and CPR
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Flight Attendant/Cabin Crew
Sunwing Airlines
10.2022 - 05.2023
Guest Service Agent
Wingate By Wyndham Calgary Airport
05.2022 - 08.2022
Sales Associate/Cashier
Oak & Fort
10.2021 - 03.2022
Style Advisor
Aritzia
10.2019 - 01.2020
Head of Cash/Team Lead
Forever 21
09.2015 - 11.2019
Certificate - Clinical Aesthetics
NIWE ACADEMY
Travel and Tourism
SAIT POLYTECHNIC
High School Diploma -
BISHOP MCNALLY HIGH SCHOOL
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