Melissa Oakes
Niagdoo,New Brunswick
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Customer Service Representative Agent
H&R Block
01.2020 - Current
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Early Childhood Educator
Happy Little Faces
03.2010 - 01.2019
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
Early Childhood Education - Early Childhood Care And Education
Academy of Learning
Bathurst, NB05.2010
Skills
- Call Flow Maximization
- Time Management
- Building Rapport
- Training and Development
- Problem Solving
- Email Management
- Complaint Handling
- Attention to Detail
- Telephone Etiquette
- Positive Attitude
Languages
English
Full Professional
French
Limited Working
Timeline
Customer Service Representative Agent
H&R Block
01.2020 - Current
Early Childhood Educator
Happy Little Faces
03.2010 - 01.2019
Early Childhood Education - Early Childhood Care And Education
Academy of Learning
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