Summary
Overview
Work History
Education
Skills
Timeline
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MEL CHRISTIE

Ottawa,ON

Summary

Motivated worker with exceptional social skills and customer service background. Pursues every opportunity to support team members and proactively address issues to ensure a positive environment. Fast learner and adapter to new circumstances and challenges.

Overview

5
5
years of professional experience

Work History

BARISTA

Starbucks
04.2022 - Current
  • Utilizing a POS system to receive and process customer payments
  • Creating valuable customer connections to maintain brand loyalty and provide excellent customer service
  • Consistently meeting or exceeding daily sales targets, driving revenue growth
  • Handling customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
  • Maintaining a clean and organized workspace for optimal productivity and safety by sanitizing work areas daily

CANVASSER

Public Outreach Fundraising
05.2022 - 08.2022
  • Boosting fundraising efforts for various organizations through persuasive dialogue and personal connections
  • Utilizing data-driven strategies to target specific demographics for increased voter outreach
  • Navigating challenging conversations by addressing objections with a professional demeanor
  • Regularly assisting at campaign headquarters by completing administrative tasks as needed
  • Maintaining a positive attitude through long hours of door-to-door outreach, contributing to team morale
  • Collaborating with team to members to reach targets, consistently meeting or exceeding personal quotas

SANITATION WORKER

Weston Bakeries Ltd
05.2021 - 08.2021
  • Enhancing cleanliness by thoroughly sweeping, mopping, vacuuming, and sanitizing various surfaces in assigned areas
  • Ensuring the consistent cleanliness of employee spaces such as offices, breakrooms, and restrooms by adhering to strict and routinely procedures
  • Maintaining the proper function of machinery and equipment through detailed cleaning processes and sanitation tools
  • Following proper COVID-19 sanitizing procedures to prevent the spread of viruses among staff members

CASHIER/SALES ASSOCIATE

Giant Tiger
08.2018 - 05.2021
  • Adapting to new POS systems, ensuring seamless transactions
  • Resolving customer complaints professionally, leading to improved customer relations and loyalty
  • Encouraging store promotions and incentive programs to increase overall sales revenue
  • Managing telephone calls regarding store policies, item availability and other customer concerns
  • Maintaining accurate inventory records to ensure adequate stock levels
  • Assisting with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed
  • Collaborating with team members to achieve sales targets and maintain a clean, well-stocked environment

Education

Bachelor of Arts - English Literature

Carleton University
Ottawa, ON
12.2023

High School Diploma -

Cameron Heights Collegiate Institute
Kitchener, ON
06.2018

Skills

  • Six years of customer service experience with strong interpersonal skills
  • Fast learner and adaptable to different settings
  • Detail-oriented
  • Ability to successfully collaborate with a team
  • Creative problem solving skills
  • Ability to thrive in fast-paced environments
  • Computer literacy: Windows and Mac, Microsoft Office Suite (Word, Excel, PowerPoint,
    Teams, Microsoft Teams, Adobe Illustrator
  • Fluent in English: oral, written and reading

Timeline

CANVASSER

Public Outreach Fundraising
05.2022 - 08.2022

BARISTA

Starbucks
04.2022 - Current

SANITATION WORKER

Weston Bakeries Ltd
05.2021 - 08.2021

CASHIER/SALES ASSOCIATE

Giant Tiger
08.2018 - 05.2021

Bachelor of Arts - English Literature

Carleton University

High School Diploma -

Cameron Heights Collegiate Institute

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MEL CHRISTIE