Meklet Tafesse
Calgary,AB
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
Work History
General Manager
Solutions By MN Inc.
Calgary, AB
11.2014 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed successful operational turnaround.
Event Planner Associate
LFW
Calgary, AB
03.2009 - 08.2013
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Coordinated schedules and timelines for events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Customer Service Associate
RW & Co
Calgary, AB
07.2012 - 01.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Developed and actualized customer service initiatives to decrease wait times
Education
Certificate - Business Management
Momentum
Calgary, AB03.2015
Certificate - Event Management
Mount Royal University
Calgary, AB06.2010
High School Diploma -
Crescent Heights High School
Calgary, AB06.2005
Skills
- Verbal and Written Communication
- Decision Making
- Budget Control
- Employee Motivation
- Goal Setting
- Staff Scheduling
Languages
English
Full Professional
Amharic
Native or Bilingual
Timeline
General Manager
Solutions By MN Inc.
11.2014 - Current
Customer Service Associate
RW & Co
07.2012 - 01.2013
Event Planner Associate
LFW
03.2009 - 08.2013
Certificate - Business Management
Momentum
Certificate - Event Management
Mount Royal University
High School Diploma -
Crescent Heights High School
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