MEKHA SIMI ROY
Ontario
Summary
Results-driven and meticulous business professional with 2+ years of customer service and 1 year of administrative professional with extensive experience managing front desk operations, supervisory experience, and a strong foundation in data management. Proven ability to handle administrative tasks such as data entry, document organization, and correspondence preparation with a high level of accuracy. Proficient in Microsoft Office and Google Suite for document creation, and filing and skilled in coordinating team operations and maintaining organized records. Known for strong interpersonal skills, professionalism, and a collaborative approach to streamlining processes and supporting team goals.
Overview
2025
2025
years of professional experience
Work History
Intern
Commissioners Office
- Gained hands-on experience in office administration and data preparation related to evidence collected and further documentation
- Managed tasks such as organizing and preparing evidence-related data, contributing to efficient case documentation and administrative processes
- Developed strong skills in handling sensitive information and performing detailed administrative functions professionally
Customer Service Associate
Walmart
10.2022 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Shift Supervisor
Freshii
05.2023 - Current
- Assisted with scheduling, inventory management, restocking supplies, and ensuring adequate stock levels
- Engaged in effective communication with customers to understand their preferences and dietary requirements, ensuring a personalized and satisfactory dining experience
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills and trained new employees and delegated daily tasks and responsibilities.
Education
Certification Course - Organizational Management
Cambrian College
01.2024
Certification Course - Crime Analytics
Cambrian College
01.2023
Bachelor - Forensic Science
Jain University
01.2021
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Typing speed of 40 WPM
- Time management abilities
- Teamwork and collaboration
- Integrity
- Telephone etiquette
- Ability to work independently
- Ability to work in a team setting
- Adaptability and flexibility
- Excellent communication skills
- Relationship-building abilities
- Prior experience in a customer-facing role
- Scheduling and coordination of meetings
- Results-oriented mindset
- Administrative support
- Organized
- High level of critical thinking
- Problem-solving skills
- Ability to thrive in a fast-paced environment
- Basic understanding of financial management principles
Accomplishments
- Profit-book certificate - Coursera - created invoices and set up a ProfitBooks account.
- Accounting Foundation - LinkedIn Learning - Analyzing transactions and preparing financial reports.
Timeline
Shift Supervisor
Freshii
05.2023 - Current
Customer Service Associate
Walmart
10.2022 - Current
Certification Course - Crime Analytics
Cambrian College
Bachelor - Forensic Science
Jain University
Intern
Commissioners Office
Certification Course - Organizational Management
Cambrian College
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