Mekenna Esselment
Chatham
Summary
Dynamic and detail-oriented professional with a strong background in customer service. Proven ability to enhance guest engagement and satisfaction through effective communication and multitasking. Skilled in cleaning and sanitation, ensuring a welcoming environment while maintaining high standards of quality and safety.
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
8
8
years of professional experience
Work History
Hostess
Big Ricky's Little Bake Shoppe
07.2022 - 09.2023
- Greeted and seated customers, ensuring a welcoming atmosphere in busy dining environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Prepared and served beverages and food items to customers efficiently.
- Handled cash register operations, processed payments accurately, and managed daily sales reports.
- Engaged with customers to ensure satisfaction and resolve inquiries or complaints promptly.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Monitored inventory levels, restocked supplies, and communicated needs to management effectively.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
COVID-19 Screener
Evangel Villa
01.2020 - 11.2022
- Conducted health screenings to assess COVID-19 symptoms among residents and staff.
- Implemented safety protocols to ensure compliance with health regulations and minimize risk.
- Monitored and recorded daily temperature checks, maintaining accurate health logs for all individuals.
- Educated staff and residents on COVID-19 prevention measures and proper hygiene practices.
Worker
Tim Hortons
10.2020 - 06.2022
- Operated machinery to ensure efficient production processes.
- Monitored inventory levels and organized stock for optimal workflow.
- Implemented safety protocols to maintain compliance and reduce risks.
- Trained new employees on operational procedures and best practices.
- Collaborated with cross-functional teams to resolve operational challenges.
- Conducted regular equipment inspections to prevent downtime and maintain performance.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
Sandwich Artist
SUBWAY®Restaurants
01.2016 - 12.2018
- Crafted customized sandwiches to meet customer preferences and dietary restrictions.
- Maintained cleanliness and organization of food preparation areas, adhering to safety standards.
- Trained new employees on sandwich preparation techniques and customer service protocols.
- Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Collaborated with team members to streamline workflow during peak hours, improving efficiency.
- Regularly assessed food quality and freshness, contributing to overall restaurant standards and reputation.
- Greeted guests, promoted specials, and took orders.
- Managed inventory levels, ensuring fresh ingredients were readily available for daily operations.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Daycare Volunteer
Childrens Village
02.2018 - 09.2018
- Assisted in creating engaging and educational activities for children.
- Supervised playtime, ensuring safety and fostering positive interactions among peers.
- Implemented routine schedules to enhance children's daily learning experiences.
- Collaborated with staff to maintain a clean and organized environment for optimal child development.
- Developed relationships with parents, providing updates on child progress and behavior.
- Monitored child behavior, addressing conflicts and promoting positive interactions among peers.
Nursing Home Volunteer
Meadow Park Long Term Care
05.2017 - 01.2018
- Assisted residents with daily living activities, fostering independence and dignity.
- Organized recreational activities to enhance resident engagement and socialization.
- Collaborated with nursing staff to ensure optimal care for residents' needs.
- Maintained a clean, safe environment by adhering to health and safety protocols.
Education
High School Diploma -
Adult Education
Chatham, ON09-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
Languages
English
Timeline
Hostess
Big Ricky's Little Bake Shoppe
07.2022 - 09.2023
Worker
Tim Hortons
10.2020 - 06.2022
COVID-19 Screener
Evangel Villa
01.2020 - 11.2022
Daycare Volunteer
Childrens Village
02.2018 - 09.2018
Nursing Home Volunteer
Meadow Park Long Term Care
05.2017 - 01.2018
Sandwich Artist
SUBWAY®Restaurants
01.2016 - 12.2018
High School Diploma -
Adult Education