Mekenna Esselment
Chatham
Summary
Dynamic and detail-oriented professional with a strong background in customer service. Proven ability to enhance guest engagement and satisfaction through effective communication and multitasking. Skilled in cleaning and sanitation, ensuring a welcoming environment while maintaining high standards of quality and safety.
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
8
8
years of professional experience
Work History
Hostess
Big Ricky's Little Bake Shoppe
07.2022 - 09.2023
- Greeted and seated customers, ensuring a welcoming atmosphere in busy dining environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Prepared and served beverages and food items to customers efficiently.
- Handled cash register operations, processed payments accurately, and managed daily sales reports.
- Engaged with customers to ensure satisfaction and resolve inquiries or complaints promptly.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Monitored inventory levels, restocked supplies, and communicated needs to management effectively.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
COVID-19 Screener
Evangel Villa
01.2020 - 11.2022
- Conducted health screenings to assess COVID-19 symptoms among residents and staff.
- Implemented safety protocols to ensure compliance with health regulations and minimize risk.
- Monitored and recorded daily temperature checks, maintaining accurate health logs for all individuals.
- Educated staff and residents on COVID-19 prevention measures and proper hygiene practices.
Worker
Tim Hortons
10.2020 - 06.2022
- Operated machinery to ensure efficient production processes.
- Monitored inventory levels and organized stock for optimal workflow.
- Implemented safety protocols to maintain compliance and reduce risks.
- Trained new employees on operational procedures and best practices.
- Collaborated with cross-functional teams to resolve operational challenges.
- Conducted regular equipment inspections to prevent downtime and maintain performance.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
Sandwich Artist
SUBWAY®Restaurants
01.2016 - 12.2018
- Crafted customized sandwiches to meet customer preferences and dietary restrictions.
- Maintained cleanliness and organization of food preparation areas, adhering to safety standards.
- Trained new employees on sandwich preparation techniques and customer service protocols.
- Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Collaborated with team members to streamline workflow during peak hours, improving efficiency.
- Regularly assessed food quality and freshness, contributing to overall restaurant standards and reputation.
- Greeted guests, promoted specials, and took orders.
- Managed inventory levels, ensuring fresh ingredients were readily available for daily operations.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Daycare Volunteer
Childrens Village
02.2018 - 09.2018
- Assisted in creating engaging and educational activities for children.
- Supervised playtime, ensuring safety and fostering positive interactions among peers.
- Implemented routine schedules to enhance children's daily learning experiences.
- Collaborated with staff to maintain a clean and organized environment for optimal child development.
- Developed relationships with parents, providing updates on child progress and behavior.
- Monitored child behavior, addressing conflicts and promoting positive interactions among peers.
Nursing Home Volunteer
Meadow Park Long Term Care
05.2017 - 01.2018
- Assisted residents with daily living activities, fostering independence and dignity.
- Organized recreational activities to enhance resident engagement and socialization.
- Collaborated with nursing staff to ensure optimal care for residents' needs.
- Maintained a clean, safe environment by adhering to health and safety protocols.
Education
High School Diploma -
Adult Education
Chatham, ON09-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
Languages
English
Timeline
Hostess
Big Ricky's Little Bake Shoppe
07.2022 - 09.2023
Worker
Tim Hortons
10.2020 - 06.2022
COVID-19 Screener
Evangel Villa
01.2020 - 11.2022
Daycare Volunteer
Childrens Village
02.2018 - 09.2018
Nursing Home Volunteer
Meadow Park Long Term Care
05.2017 - 01.2018
Sandwich Artist
SUBWAY®Restaurants
01.2016 - 12.2018
High School Diploma -
Adult Education
Similar Profiles
Zachary BurrowesZachary Burrowes
Delivery Driver at Marks Bake ShoppeDelivery Driver at Marks Bake Shoppe
Rahman ChildressRahman Childress
Bakery Worker at Bebe's bake shoppeBakery Worker at Bebe's bake shoppe
Mackenzie KilcullenMackenzie Kilcullen
Barista at Ocean Grove Bake ShoppeBarista at Ocean Grove Bake Shoppe
William R. EngelkeWilliam R. Engelke
Lifeguard at Madison Community PoolLifeguard at Madison Community Pool
Eve Makena MurimiriEve Makena Murimiri
First Aid Volunteer at CrowfestFirst Aid Volunteer at Crowfest