MEKDIM Addis
Hamilton,Ontario
Summary
Economics Major with a strong background in project management, research coordination, consulting, marketing management, and teaching. Highly proficient in technical aspects of project coordination and management. Possesses in-depth knowledge of economics and the business world with a strong commitment and a history of outstanding leadership performance.
Overview
7
7
years of professional experience
Work History
Project Manager
Elshadai Relief and Development Association
, Ethiopia
01.2019 - 09.2021
- Managed and monitored the activities of research teams
- Worked with analysts and data scientists to ensure accurate data collection and analysis
- Interpreted research findings to draw actionable insights and recommendations
- Implemented quality control measures to maintain the integrity of research data
- Verified the accuracy of data and resolved any issues promptly
- Stayed updated on industry trends, emerging technologies, and best practices in marketing research to continually improve the quality and effectiveness of services
- Managed project budgets effectively, ensuring that expenses were within scope and providing cost-effective solutions.
Marketing Research Coordinator
W.E.N.A Consultancy
01.2020 - 12.2020
- Planned, executed, and oversaw marketing research projects
- Developed effective marketing strategies
- Identified project goals, research methods, variables, and other test parameters
- Supervised data collection, quality assurance, analysis, evaluation, and dissemination for research projects
- Compiled reports and presented findings.
Customer Service Advisor
Concentrix
09.2022 - Current
- Delivered fast, friendly, and knowledgeable service for routine inquiries and service complaints
- Documented customer correspondence in CRM to track requests, problems, and solutions
- Conducted audits of customer account information to identify issues and develop solutions.
Financial Services Representative
Gatestone & Co. Inc.
08.2022 - 09.2022
- Guided customers toward improving their financial choices to achieve upward credit mobility
- Held financial conversations with clients and prospects to determine needs and provide appropriate financial solutions.
Economics Lecturer
Mekelle University
06.2016 - 06.2019
- Taught economic theory and key concepts such as opportunity cost, elasticity, and equilibrium
- Compiled class lectures into study guides for student reference
- Assessed student learning through exams and assignments
- Conducted research in developmental and natural resource economics.
Education
Graduate Certificate - Project Management
Mohawk College of Applied Arts And Technology
Hamilton, ONMarketing Research Coordinator -
W.E.N.A Consultancy
Addis Ababa, EthiopiaM.Sc - Natural Resource and Environmental Economics
Mekelle University
Mekelle, Tigray06.2018
B.A - Economics
Mekelle University
Mekelle, Tigray07.2016
Skills
- Project Management
- Marketing Analytics
- Analytical Thinking
- Data Collection and Analysis
- Team Collaboration
- Developing Presentations and Reports
- Survey Design and Development
- Quantitative and Qualitative Analysis
- Competitive Research
- Evaluation of Marketing Campaigns
- Research Procedures
- Communication
- Customer Service
- Teaching
References
Kidest Bekele Senbeta, CEO at Elshadai Relief and Development Association, BUBUABN@gmail.com David Johnston, Professor at Mohawk College, Djohnston@salesresorcegroup.ca Fikir Bedada, TEAM LEADER at Concentrix, Fikirtesfaa@gmail.com, +1 289-339-0790
Languages
English
Professional Working
Timeline
Customer Service Advisor
Concentrix
09.2022 - Current
Financial Services Representative
Gatestone & Co. Inc.
08.2022 - 09.2022
Marketing Research Coordinator
W.E.N.A Consultancy
01.2020 - 12.2020
Project Manager
Elshadai Relief and Development Association
01.2019 - 09.2021
Economics Lecturer
Mekelle University
06.2016 - 06.2019
Graduate Certificate - Project Management
Mohawk College of Applied Arts And Technology
Marketing Research Coordinator -
W.E.N.A Consultancy
M.Sc - Natural Resource and Environmental Economics
Mekelle University
B.A - Economics
Mekelle University
Similar Profiles
Abdoul Aziz BadjieAbdoul Aziz Badjie
Finance Officer at West Africa Relief & Development AssociationFinance Officer at West Africa Relief & Development Association
Graciela Stephanie MolinaGraciela Stephanie Molina
Programs Director at Adventist Development and Relief AgencyPrograms Director at Adventist Development and Relief Agency
Gul SiddiqiGul Siddiqi
Regional Area Manager at Helping Hand for Relief and DevelopmentRegional Area Manager at Helping Hand for Relief and Development