Mekdes Tebeje
Calgary,AB
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Customer Service Officer
Eco bros Construction
Calgary, Alberta
04.2023 - 09.2024
- Assisted customers with inquiries and provided Service information.
- Managed daily operations of the Customer Service Department.
- Identified potential Customer Visit the place and give them a Quote for our service.
Customer Service Cashier
Tim Horton
Calgary, Alberta
05.2023 - 06.2023
- Operated cash register and processed customer transactions efficiently.
- Handled customer inquiries and resolved complaints promptly and courteously.
- Maintained cleanliness of work area to ensure a welcoming environment for customers.
Accountant Clerk
Sapphire Trading PLC
Addis Ababa, Ethiopia
01.2021 - 12.2022
- Maintained accurate financial records using accounting software systems.
- Coordinated communication between accounting team and vendors for inquiries.
- Assisted with month-end close process by preparing adjusting journal entries as necessary.
- Maintained accurate records of fixed asset inventory and depreciation schedules.
- Facilitated the preparation of annual budgets by collecting data from departments across the organization.
- Established strong working relationships with external stakeholders such as vendors, customers or tax authorities.
Customer Service and Sales Representative
Kebe Leather Manfacturing
Addis Ababa, Ethiopia
09.2016 - 10.2020
- Developed strong relationships with clients to understand their needs and preferences.
- Conducted product demonstrations to showcase quality and craftsmanship of leather goods.
- Managed inventory levels to maintain stock availability for customer demands.
- Participated in trade shows to promote brand visibility and network with potential clients.
- Developed key customer relationships to increase sales.
Administrative Assistant & Event Coordinator
Amerty Event and Promotion
Addis Ababa, Ethiopia
01.2009 - 05.2016
- Managed scheduling for events and meetings to ensure smooth operations.
- Coordinated logistics for promotional events, including venue selection and vendor communication.
- Responded promptly to inquiries from clients, vendors, and team members regarding events.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Developed event agendas, ensuring alignment with client goals and expectations.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
Education
Bachelor of Arts - Accounting
AdmasUniversity
Addis Ababa09-2008
Skills
- Customer relationship management
- Service information management
- Cash handling
- Complaint resolution
- Data entry
- Inventory management
- Communication - expert
- Problem-solving expert
Certification
Volunteer at 2023 Flapjacks 15 Virtual Race event
Volunteer at Mothers Day Run, walk &wheelchair event
Volunteer 2024 Serveus Calgary Marathon race event
Volunteer at Mothers Day Run, walk &wheelchair event
Volunteer 2024 Serveus Calgary Marathon race event
Timeline
Customer Service Cashier
Tim Horton
05.2023 - 06.2023
Customer Service Officer
Eco bros Construction
04.2023 - 09.2024
Accountant Clerk
Sapphire Trading PLC
01.2021 - 12.2022
Customer Service and Sales Representative
Kebe Leather Manfacturing
09.2016 - 10.2020
Administrative Assistant & Event Coordinator
Amerty Event and Promotion
01.2009 - 05.2016
Bachelor of Arts - Accounting
AdmasUniversity