Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mekdes Damtew

CALGARY,Alberta

Summary

Experienced customer service and Receptionist with over 10 years of work experience. Demonstrated track record of delivering exceptional customer service and efficiently managing various administrative tasks. Adept at client management across various levels, showcasing strong organizational and multitasking skills. With excellent communication abilities, contribute to the enhanced effectiveness and professionalism of any administrative and receptionist team. Talented interpreter with advanced conversational abilities. Maintains emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.

Overview

12
12
years of professional experience

Work History

Certified Interpreter

Sandle Translation Service Ltd
01.2023 - 01.2025
  • Company Overview: Working with AHS, WCB, CbiHealth, Lifemark, Pointview Etc
  • Facilitated communication between patients/families and providers by providing accurate and complete interpretation of messages.
  • Provided precise interpretation without paraphrasing, ensuring the highest level of customer service during interpreting sessions.
  • Acted professionally in terms of appearance, conduct, and punctuality, completing all compliance training and maintaining strict confidentiality of assignment-related information.
  • Interpreted and translated both written and spoken communications, converting verbal and written messages from local languages to English and vice versa.
  • Delivered services through phone, virtual, and in-person interactions.
  • Working with AHS, WCB, CbiHealth, Lifemark, Pointview Etc

Subcontract Cleaner

Scorllaed Maintenance Ltd
CALGARY, Alberta
01.2021 - 09.2023
  • Company Overview: Remand Center
  • Thoroughly cleaned and sanitized office equipment and the staff lunchroom.
  • Cleaned doors, windows, floors, washrooms, and showers.
  • Ensured cleanliness and organization of the gym area, including changing garbage.
  • Managed stock supplies, placing orders on a monthly basis.
  • Adhered to reminder center rules, familiarized with all codes, and collaborated with the staff to provide optimal service.

Assistant Store Manager

7-Eleven
Calgary, Canada
01.2013 - 01.2021
  • Company Overview: Calgary, Alberta
  • Provided exceptional customer service by anticipating the needs and expectations of our target customer base.
  • Was accountable for overseeing all equipment and supplies, ensuring accountability for items entering and maintaining the cleanliness and organization of storage and supply areas for new inventory.
  • Performed supervisory duties, addressed personnel issues, oversaw work progress, and evaluated performance to attain desired results and sales goals.
  • Executed various administrative tasks, including sending invoices, maintaining comprehensive work records and logs, handling payments, calculating billing charges, and performing data entry.
  • Ensured daily control of all paperwork and transactions, including debit, credit, cash, and payouts, while making timely deposits.
  • Monitor store inventory levels and ensure that merchandise is properly stocked and maintain accurate record-keeping skills, responsible for the store area.
  • Send invoices, Maintain work records and logs, Receive and issue payments, calculate billing charges and Perform data entry.
  • Established schedules and managed payroll distribution, contributing to efficient organizational operations.
  • Answered telephone calls, responded to messages and emails, and handled inquiries promptly and professionally.
  • Provided Canada Post services within Seven Eleven stores, undertaking tasks such as filing, sorting, distributing mail, and facilitating worldwide money transfers.
  • Calgary, Alberta

Education

Payroll And Accounting - Payroll

Global Collage
Calgary
05-2005

High School Diploma -

Hote
Dessie, Ethiopia
01.2004

Skills

  • Complaint resolution
  • Greeting individuals
  • Operating a switchboard
  • Scheduling appointments
  • Recording information
  • Multitasking
  • Interpersonal skills
  • Communication skills
  • Problem resolution
  • Customer service
  • MS Office
  • QuickBooks
  • Internet applications
  • Email applications
  • Cutting-edge technology
  • Mobile applications
  • Valid class 5 driver’s license
  • Problem solving
  • Language interpretation

Timeline

Certified Interpreter

Sandle Translation Service Ltd
01.2023 - 01.2025

Subcontract Cleaner

Scorllaed Maintenance Ltd
01.2021 - 09.2023

Assistant Store Manager

7-Eleven
01.2013 - 01.2021

Payroll And Accounting - Payroll

Global Collage

High School Diploma -

Hote

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Mekdes Damtew