MEKBEB ALEMU
Winnipeg,Manitoba
Summary
Licensed professional with loss prevention, first aid, and CPR certificates. A skilled and hardworking job seeker with over 3 years of professional experience.
Background includes supervising, customer service and monitoring entrances. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
Overview
1
1
year of professional experience
Work History
Customer Service
Gohe Ethiopian Resturant
07.2023 - Current
- Provided exceptional customer service to customers, answering questions and addressing concerns.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Handled cash and registration machines
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Worked with customer service to handle escalated customer issues.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor's safety and minimizing potential damages to company property.
- Assisted coworkers and staff members with special tasks on a daily basis.
Education
Bachelor of Arts - Economics
Admas University
Addis Ababa05.2021
Skills
- First Aid & CPR certificate
- Customer Service & Loss Prevention Certificate
- Have a Clear Criminal & Child abuse registry check
- Have a Class 5 driving license
- Problem-solving, Emergency Management, and Visitor Tracking
- Crime Prevention, Incident Reporting, and Report WritingOperations Management, Good Interpersonal Communication
OBJECTIVE
SECURITY GUARD
Demonstrated Relevant Skills
- Patrol designated property to prevent intrusion, damage, hazards, and breaches of security
- Protect property and tenants from theft, damage, trespassing, or accidents
- Provide a visible presence that enforces safety and security
- Identify and investigate suspicious behavior, threats, and irregular activity
- Monitor entrance and departure of employees and visitors according to prescribed protocol
- Detect and confront unauthorized persons and violators of security procedures
- Enforce relevant laws and regulations about all individuals on the property
- Report rule infractions and violations
- Monitor and prevent movement of prohibited items into and out of property
Volunteer History
Member- Red Cross Society
Training Certificates
- Basic security guard training, Winnipeg, Canada, 2023
- Customer service & loss prevention, Winnipeg, Canada, 2023
- First aid & CPR, Winnipeg, Canada, 2023
Languages
English
Full Professional
Computer Skills
MS Word
MS Excel
Ms. Access
MS powerpoint
Timeline
Customer Service
Gohe Ethiopian Resturant
07.2023 - Current
Bachelor of Arts - Economics
Admas University
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