Mekayla Hogan
750 State Street Apt 315,CA
Summary
Dynamic Assistant Manager with a proven track record at Grasshopper Dispensary, enhancing customer loyalty and streamlining operations. Excelled in recruiting and team motivation, achieving a high accuracy rate in cash management. Skilled in adapting strategies to meet business goals, demonstrating exceptional customer service and team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Grasshopper Dispensary
08.2024 - 11.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Restocked supplies and arranged displays.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Designed and presented social media campaign ideas.
- Coordinated implementation of marketing and social media strategies.
- Advertised product and service offerings via social media.
- Utilized social media to connect with target audience and increase brand awareness.
Lead Budtender
Grasshopper Dispensary
06.2023 - 08.2024
- Restocked supplies and arranged displays.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Budtender
Grasshopper Dispensary
08.2022 - 06.2023
- Managed high volume of cash with [Number]% accuracy rate.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Restocked supplies and arranged displays.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
Host
Grasshopper Dispensary
08.2021 - 08.2022
- Checked guests' photo identification for validity and age requirements.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Food Runner
Embassy Suites
08.2018 - 12.2018
- Greeted customers and provided outstanding customer service.
- Assisted wait staff with timely food delivery and guest requests.
- Arranged tables and chairs for special occasions and events.
- Monitored dining room and bar areas for signs of overcrowding.
- Monitored dining room inventory and replenished as necessary.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
Host
Chillis
04.2015 - 06.2016
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
High School Diploma -
Point Loma Highschool
San Diego, CA06-2018
Skills
- Recruiting and interviewing
- Team collaboration
- Performance reviewing
- Task delegation
- Team motivation
- Customer service
- Workload management
- Adaptability and flexibility
- Team building
- Dependable and responsible
Certification
- Oncology Esthetics Certified (OEC) - Oncology Training International.
- Licensed Esthetician - Califorina Board of Cosmetology.
Timeline
Assistant Manager
Grasshopper Dispensary
08.2024 - 11.2024
Lead Budtender
Grasshopper Dispensary
06.2023 - 08.2024
Budtender
Grasshopper Dispensary
08.2022 - 06.2023
Host
Grasshopper Dispensary
08.2021 - 08.2022
Food Runner
Embassy Suites
08.2018 - 12.2018
Host
Chillis
04.2015 - 06.2016
High School Diploma -
Point Loma Highschool
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