Mekayla Goodson
Toronto,ON
Summary
Proactive and results-driven leader with over 7 years of experience in customer service, technical support, and team development.
Recognized for fostering cohesive teams, enhancing operational efficiency, and driving customer satisfaction. A strong communicator and problem solver who thrives in dynamic, high-pressure environments.
Core Competencies
Overview
9
9
years of professional experience
Work History
Technical Expert
Apple
10.2017 - Current
- Managed and mentored a team of technical specialists, fostering skill development and maintaining high performance.
- Delivered strategic solutions to align with company goals, driving operational success.
- Spearheaded initiatives to improve customer satisfaction through tailored support and proactive problem-solving.
- Maintained a collaborative team environment, enhancing communication and productivity.
- Recognized for leading projects that streamlined workflow and increased efficiency.
Waitress
Af1 Caribbean Canteen
06.2017 - 10.2017
- Provided excellent customer service by addressing inquiries with efficiency and accuracy.
- Assisted in training new hires to align with service standards and restaurant practices.
- Maintained health and safety standards, ensuring a positive dining experience for customers.
- Demonstrated adaptability by managing multiple tasks, ensuring seamless
Customer Service Representative
Ismart Health Care
08.2015 - 02.2016
- Responded to patient and provider inquiries while adhering to confidentiality agreements.
- Maintained accurate data records and updated departmental applications.
- Managed a team of junior representatives, ensuring customer satisfaction and professional support.
Education
Serving -
Smart Serve Certification
Toronto, ON10-2019
High School Diploma -
Options II Secondary
Montreal, QC06-2015
Skills
- Leadership & Team Development: Proven ability to lead, train, and develop teams
- Technical Expertise: Skilled in complex problem-solving and technical troubleshooting
- Adaptability & Resilience: Thrives in fast-paced, high-pressure environments
- Customer-Centric Mindset: Dedicated to exceptional service and building customer loyalty
- Motivated & Driven: Proactive, ambitious, and goal-oriented
Timeline
Technical Expert
Apple
10.2017 - Current
Waitress
Af1 Caribbean Canteen
06.2017 - 10.2017
Customer Service Representative
Ismart Health Care
08.2015 - 02.2016
Serving -
Smart Serve Certification
High School Diploma -
Options II Secondary
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