Mekayla Archer
Summary
Experienced Operations Coordinator with a four-year proven track record in successfully managing and growing retail operations. Proficient in all aspects of the retail industry, from delivering exceptional customer service on the selling floor to leading teams, optimizing operations, and implementing strategic initiatives that drive efficiency and productivity. Passionate about the industry and equipped with hands-on leadership skills, eager to contribute to a dynamic retail organization.
Overview
8
8
years of professional experience
Work History
Senior Client Advisor
Jimmy Choo
02.2023 - 01.2025
- Developed, maintained and expanded customer base by appealing to high-profile clientele
- Implemented and manage the boutique's client outreach program by using CRM tools such as Tulip
- Maintained awareness of market trends by monitoring local competitors and developments within the industry
- Motivated team to drive results through goal setting, accountability and celebrating successes
- Delivered operational excellence in all store processes from inventory and logistics to cash management
Operations Lead
Heel Boy
05.2018 - 12.2022
- Oversee and support execution of retail and warehouse processes
- Investigated root cause inventory accuracy issues, partnering with the logistics manager to escalate process or system gaps
- Visit stores to communicate with the store teams directly to find any opportunity for better inventory, and share the visit report
- Supported sell-through management by ensuring accuracy of inventory counts and coordinate team hours to efficiently receive product deliveries
- Recruited and trained 5 new employees over 2 years
Merchandising Intern
Heel Boy
03.2019 - 09.2019
- Learned to understand omnichannel business scheme/systems and monitor related KPIs to take appropriate action
- Followed up inquiries from stores regarding inventory/orders through call/e-mail
- Supported inventories build for store opening, renewal, and events
- Helped to ensure that all website content is consistent in style, tone, and messaging across all pages
- All other admin duties asked
Retail Supervisor
Duet
09.2017 - 04.2018
- Ensured the customer service is of the highest standards at all times
- Handled all stock effectively and ensure back of house standards are maintained
- Supported the management team in achieving company sales targets and operational goals
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
Client Service Representative
Harry Rosen
04.2017 - 09.2017
- Performed daily cash handling functions including opening/closing registers and processing all sales transactions
- Trained new client service representatives, sharing best practices in conflict resolution and effective communication
- Updated and maintained client information files including membership in Club Harry Loyalty program
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Assisted with inter-store transfer processing and e-commerce requests and shipments
Education
Professional Certificate - Corporate Governance
London Institute of Banking & Finance
London, UK01.2025
Professional Certificate - Global Logistics And Supply Chain Management
Seneca College
Toronto, ON09.2020
BBA - Business Administration
University of Guelph
Toronto, ON12.2019
Skills
- MS Excel
- ERP
- SAP
- CRM software
- SEO
- Inventory Management
- Organization
- Team Management
- Attention to Detail
- Time Management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Senior Client Advisor
Jimmy Choo
02.2023 - 01.2025
Merchandising Intern
Heel Boy
03.2019 - 09.2019
Operations Lead
Heel Boy
05.2018 - 12.2022
Retail Supervisor
Duet
09.2017 - 04.2018
Client Service Representative
Harry Rosen
04.2017 - 09.2017
Professional Certificate - Corporate Governance
London Institute of Banking & Finance
Professional Certificate - Global Logistics And Supply Chain Management
Seneca College
BBA - Business Administration
University of Guelph
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