MEKAIL SAEED
Calgary,AB
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Agent
American Income Life Insurance Company
02.2024 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy activations, renewals, ensuring timely processing and accurate coverage updates.
Sales Representative
TELUS Communications
09.2018 - 12.2023
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service
- Resolved customer concerns promptly to maintain satisfaction
- Used a consultative sales approach to understand and meet customer needs
- Exceeded sales targets and activity metrics: KPIs at the level of 300% at regular basis
- Leading FFH (Future Friendly Home) Sales in Alberta for last 4 years
- Train Sales Reps across TELUS on FFH products to further enhance their knowledge and skills
- Reached out to customer leads through cold calling and emailing with a current conversion rate of 62%.
Product Specialist
Stormboard
07.2022 - 12.2022
- Managed and prioritize all inbound lead flow
- Communicated (primarily via qualifying calls) with C-levels executives, product manager, directors of marketing and technology, founders, CEO’s and CTO’s
- Wrote highly engaging, personalized emails to further/engaging qualifying prospects
- Executed a professional, seamless handoff to qualified lead to account executives
- Proficient in Salesforce, Slack, HubSpot, Outplay, Tech Target
- Results: a high qualification-to-close rate for leads ~65% and meet or exceeded quota regularly.
Information Technology Specialist
MEKAIL - SAEED
04.2018 - 09.2018
- Entrepreneur’s Back Office
- Provide desk-side, computer hardware, software, mobile devices and other technical tools
- Ensure a secure IT environment
- Maintain up-to-date support on all incidents, past or present
- Assess, maintain, manage and deliver on technical support processes
- Experience configuring and troubleshooting network connectivity
- Identify potential new software to support business processes and move the business forward
- Excellent Customer Service, Organizational and Time Management skills.
Sales Representative
Hudson's Bay Company
04.2015 - 08.2018
- Greeted customers in a timely fashion while quickly determining their needs
- Built relationships with customers to increase likelihood of repeat business
- Responded to customer questions and requests in a prompt and efficient manner
- Contributed to team success by exceeding team sales goals
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Education
Bachelor of Computer Information System - Computer Information System
Mount Royal University
04.2025
High School Diploma -
Bowness High School
Calgary, AB01.2015
Skills
- Contract Negotiation
- Lead Qualification
- Point of sale operation
- Client Consultations
- Reference selling
- Financial Needs Assessment
- Marketing Strategy Development
- Project Coordination
- Critical Thinking
- Product Sales
- Call Metrics
Websites
Certification
- LLQP, 02/2024, 02/2026
- Real Estate Agent, AB, Present, In-Progress
Timeline
Insurance Agent
American Income Life Insurance Company
02.2024 - Current
Product Specialist
Stormboard
07.2022 - 12.2022
Sales Representative
TELUS Communications
09.2018 - 12.2023
Information Technology Specialist
MEKAIL - SAEED
04.2018 - 09.2018
Sales Representative
Hudson's Bay Company
04.2015 - 08.2018
Bachelor of Computer Information System - Computer Information System
Mount Royal University
High School Diploma -
Bowness High School