Meka Brandon
Edmonton,Canada
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Receptionist
Activ MD Derm Spa
Edmonton, Alberta
06.2024 - 12.2025
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls promptly and addressed client inquiries effectively.
- Maintained a clean and organized reception area to enhance client experience.
- Assisted with patient intake by collecting necessary documentation and information.
- Processed payments and verified insurance information accurately at checkout.
- Scheduled and confirmed appointments.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Senior Client Experience Associate
Scotiabank
11.2019 - 06.2024
- Deliver exceptional customer experiences, and provide personalized assistance.
- Trained new associates on banking operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Monitor and replenish office stock, placing timely orders for replenishment.
- Direct clients and team members, ensuring smooth and efficient service delivery.
- Respond promptly to queries, proactively find solutions, and defuse potential tension to maintain satisfaction.
- Manage various administrative tasks, including processing account payables, handling correspondence, managing calendars, and booking appointments.
- Efficiently handle incoming and outgoing mail, courier packages, and cheque processing.
- Facilitate electronic bank deposits, payment processing, general ledger postings, and statements.
- Maintain strict confidentiality and adhere to information security protocols when handling sensitive data.
- Ensure compliance with guidelines and legal requirements by securely managing protected information.
- Conduct monthly + quarterly workplace inspections (OHS), and provide detailed reports.
- Assist fraud management, client onboarding/onboarding
Customer Service Representative
Canadian Imperial Bank of Commerce (CIBC)
04.2017 - 11.2019
- Demonstrated exceptional customer service standards, professionally managing client escalations, while providing knowledgeable support to meet their needs.
- Maintained organized filing systems, and provided daily administrative and clerical support to facilitate loan processing, deposits, and account services.
- Safeguarded the privacy and security of client information, strictly adhering to confidentiality protocols.
- Conducted thorough reviews of account and service histories, identifying trends and resolving issues to ensure customer satisfaction.
- Executed opening and closing balancing procedures, ensuring accurate cash handling and compliance with treasury compartment requirements.
- Assisted with employee overrides and provided guidance on pre-approved leads.
- Educated clients on digital and self-serve options, offering demonstrations and advice to enhance their banking experience.
- Provided informed advice on bank products, services, and financial planning options.
- Developed positive relationships with customers through friendly interactions.
Education
Highschool -
Archbishop Oscar Romero
01.2013
Skills
- Strong organizational abilities
- Excellent time management skills
- Innovative thinker
- Active listener
- Adaptable
- Self-motivated
- Problem solver
- Collaborative team player
- Data Confidentiality
- Conflict resolution
- Attention to detail
Timeline
Receptionist
Activ MD Derm Spa
06.2024 - 12.2025
Senior Client Experience Associate
Scotiabank
11.2019 - 06.2024
Customer Service Representative
Canadian Imperial Bank of Commerce (CIBC)
04.2017 - 11.2019
Highschool -
Archbishop Oscar Romero