Mira Mussayeva
Summary
Dynamic Senior Sales Manager with extensive experience in the hospitality industry. Proven track record of leading high-performing sales teams to exceed revenue targets. Skilled in strategic planning, relationship building, and negotiation. Strong communicator with a customer-centric approach and a focus on driving business growth.
Overview
11
11
years of professional experience
Work History
Dual Brand Sales Manager
Courtyard And Residence Inn By Marriott South
09.2022 - Current
- Developed and implemented sales strategies to exceed revenue targets
- Cultivated and maintained strong relationships with corporate clients and industry partners.
- Analyzed market trends and competitor activities to identify growth opportunities.
- Collaborated with cross-functional teams to optimize revenue and guest satisfaction.
- Prepared sales reports and metrics to track performance and inform decision-making.
- Provided training and support to sales team members to enhance performance.
- Represented the hotel at industry events and networking functions to generate leads and promote the brand.
Senior Sales Manager
The Ritz-Carlton Hotel Company
05.2018 - 04.2022
- Achieved remarkable success in optimizing occupancy rates, increasing low-season occupancy from 15% to 45% through strategic sales techniques and customer engagement initiatives.
- Played a pivotal role in driving revenue growth, contributing 40% to the total revenue generated by the entire sales team.
- Successfully managed and coordinated the largest groups in the history of the hotel, yielding total room revenue surpassing $300,000.
- Demonstrated exceptional relationship-building skills by serving as an account manager for esteemed clients in sectors such as oil and gas, IT, national companies, and airlines.
- Spearheaded a 30% individual increase in Revenue per Available Room (RevPAR) within a six-month timeframe, showcasing my ability to drive tangible results.
- Proactively addressed customer needs and rapidly resolved issues to maintain strong client relationships, resulting in consistently high levels of customer satisfaction.
Director of Customer Experience
Advance LLP
09.2015 - 09.2016
- Led project management initiatives, establishing standards and regulations for a startup company.
- Developed employee training programs to enhance customer service and satisfaction.
- Successfully coordinated the pre-opening of 24 branches nationwide, decreasing customer complaint rate by 50%.
- Managed cross-functional teams and maintained adherence to project deadlines and budget constraints.
- Implemented efficient project management methodologies, resulting in improved operational efficiency.
Restaurant Supervisor
Sheraton Hotels
10.2014 - 09.2015
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Sales Manager
Grand Hotel Tien Shan & Samal Spa
05.2013 - 11.2013
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
MBA - Hospitality Management
Queen Margaret University
Edinburgh, UK06.2015
Bachelor of Science - Finance
Suleiman Demirel University
Almaty, Kazakhstan06.2013
Skills
- Chaos Manager
- Excellent communication
- Leadership
- Team worker
- Negotiation
- CRM software: Salesforce, Fosse, Opera
Languages
English
Russian
Kazakh
Turkish
Accomplishments
Best Employee at The Ritz Carlton 2019
Contribution award at Snow Leopard Foundation
Timeline
Dual Brand Sales Manager
Courtyard And Residence Inn By Marriott South
09.2022 - Current
Senior Sales Manager
The Ritz-Carlton Hotel Company
05.2018 - 04.2022
Director of Customer Experience
Advance LLP
09.2015 - 09.2016
Restaurant Supervisor
Sheraton Hotels
10.2014 - 09.2015
Sales Manager
Grand Hotel Tien Shan & Samal Spa
05.2013 - 11.2013
MBA - Hospitality Management
Queen Margaret University
Bachelor of Science - Finance
Suleiman Demirel University
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