Meilaud Jowhari
Richmond Hill,ON
Summary
Experienced Sales Advisor and Customer Service Representative with a proven track record of driving sales, delivering exceptional customer experiences, and fostering strong client relationships in fast-paced environments. Adept at handling high-volume calls, resolving issues efficiently, and exceeding sales targets. Demonstrated leadership as a mentor to colleagues and head of the social committee, fostering team collaboration and engagement. Skilled in marketing strategy, data analysis, and creative content development. Known for excellent time management, problem-solving abilities, and a commitment to enhancing operational efficiency. Bilingual in Farsi and English, with strong proficiency in CRM tools, Microsoft Office, and POS systems.
Overview
4
4
years of professional experience
Work History
Advisor Service Representative
Fidelity Investment Canada
Toronto, ON
09.2023 - Current
- Acted as a mentor to colleagues, providing guidance and sharing best practices to improve team performance.
- Shared valuable resources and tools to enhance departmental efficiency and knowledge-sharing.
- Served as a central point of contact for team questions and support, both within and outside the office environment.
- Delivered exceptional customer service by resolving client inquiries quickly and effectively, ensuring high satisfaction levels.
- Consistently achieved an average handle time significantly below the minimum requirement for the role, reflecting efficiency and expertise.
- Provided timely solutions and insights that helped streamline operations and improve overall team productivity.
- Demonstrated excellent organizational skills by managing event logistics, including scheduling, venue selection, and communications.
- Headed the department's social committee, leading the planning and execution of engaging team events and initiatives.
Customer Service Representative
Sun Life Financial
Toronto, ON
01.2023 - 08.2023
- Answered inbound calls efficiently, addressing a variety of client concerns, inquiries, and service requests.
- Scheduled appointments and closed sales to meet client needs and company objectives.
- Collaborated with colleagues to ensure a seamless and high-quality customer experience.
- Enhanced customer satisfaction through quick, knowledgeable, and friendly service.
- Researched, documented, and resolved customer service issues promptly.
- Consistently maintained efficiency in handling customer calls in a fast-paced call center environment.
- Delivered fast and professional assistance, resolving questions and handling service complaints effectively.
Advisor Consultant
York Alliance Insurance
Markham, ON
05.2022 - 08.2022
- Conducted detailed comparisons of product and service offerings to identify areas for improvement and recommend strategic enhancements.
- Leveraged innovative technologies to streamline and revitalize underperforming business processes.
- Identified and analyzed complex business challenges, developing actionable timetables and decision-making frameworks.
- Performed in-depth studies on work problems and procedures to evaluate communication and information flow.
- Documented findings and prepared comprehensive recommendations for implementing new systems, procedures, and organizational changes.
Marketing Intern
CanadaMasq
Richmond Hill, Ontario
05.2021 - 01.2022
- Researched trending topics and hashtags to assist staff in developing effective social media strategies.
- Demonstrated strong time management skills to consistently meet deadlines in a fast-paced marketing environment.
- Collected and analyzed quantitative and qualitative data to inform and refine marketing strategies.
- Updated and optimized customer data collection tools and templates for accuracy and usability.
- Coordinated with vendors to place orders for marketing collateral and ensure timely delivery.
- Developed creative content for established brands and contributed to the planning of marketing campaigns.
- Designed marketing materials for various internal departments, maintaining brand consistency and quality.
- Proofread and performed quality checks on marketing content to ensure accuracy and professionalism.
- Measured customer satisfaction through surveys, polls, and questionnaires to gather actionable insights.
Education
BBA - Marketing Management
Laurentian University
Greater Sudbury, ON04-2023
Skills
- Customer Service and Client Relations
- Sales and Business Development
- Team Collaboration and Leadership
- Analysis and Problem Solving
- Marketing and Content Development
- Technical proficiency
- Event planning and organizational skills
- Efficiency and time management
Timeline
Advisor Service Representative
Fidelity Investment Canada
09.2023 - Current
Customer Service Representative
Sun Life Financial
01.2023 - 08.2023
Advisor Consultant
York Alliance Insurance
05.2022 - 08.2022
Marketing Intern
CanadaMasq
05.2021 - 01.2022
BBA - Marketing Management
Laurentian University
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