Mei Yang

Branch Manager

Nation West Group

Winnipeg, MB

04.2023 - Current

Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Managed and inspired team members to perform to full potential, driving branch profitability.
Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Planned work schedules to maintain adequate staffing levels.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Established strong working relationships with external partners such as vendors and suppliers.
Managed staff scheduling, hiring and training processes.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Increased efficiency and drove branch revenue by optimizing daily operations.
Conducted regular performance reviews for all employees in the branch.
Developed strategies to increase customer satisfaction and loyalty.
Disciplined employees to encourage compliance with company policies and procedures.
Identified needs of customers promptly and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Assisted with customer requests and answered questions to improve satisfaction.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked with cross-functional teams to achieve goals.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Worked effectively in team environments to make the workplace more productive.
Completed day-to-day duties accurately and efficiently.
Utilized various software and tools to streamline processes and optimize performance.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Recognized by management for providing exceptional customer service.