MEI SANTOSA
Pasadena
Summary
Dynamic supply chain and operations professional with over 5 years of experience in 3PL management, warehouse operations, inventory control, and multi-channel fulfillment. Proven expertise in navigating Amazon Vendor, Seller, FBA, FBM, and retail operations for major retailers including Costco, Walmart, Macy’s, Kohl’s, and TJMaxx. Adept at leveraging ERP and WMS systems to optimize workflows, enhance vendor communication, and foster cross-functional collaboration. Recognized for driving operational success through process improvements and strategic initiatives while maintaining a strong focus on results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Sr. Ecommerce & Operations Coordinator / Team Lead
Cuckoo Electronics America
09.2021 - 10.2025
- Managed daily 3PL operations across multiple warehouse locations.
- Served as the primary point of contact between internal teams and 3PL partners.
- Managed Amazon Vendor, Seller, FBA, and FBM accounts and workflows.
- Coordinated routing and fulfillment for Costco, Walmart, Macy’s, Kohl’s, TJMaxx, and other retailers.
- Oversaw inbound receiving, inventory accuracy, and ERP/WMS updates.
- Improved workflow by implementing new SOPs, reducing errors and improving efficiency.
- Monitored KPIs for accuracy, productivity, and on-time fulfillment.
- Trained team members on ERP/WMS usage and inventory best practices.
Ecommerce Specialist
TEDO
10.2019 - 06.2021
- Managed product listings, inventory accuracy, and pricing across Amazon, eBay, and Walmart.
- Supported order processing and coordinated with warehouse teams to resolve fulfillment issues.
- Analyzed customer data to identify trends, informing targeted marketing strategies and promotional campaigns.
- Collaborated with cross-functional teams to streamline order fulfillment processes, improving customer satisfaction rates.
E-Commerce Team Lead
Seattle Goodwill Industries
08.2014 - 01.2019
- Led daily eCommerce fulfillment operations and quality control.
- Coordinated with warehouse teams to ensure on-time shipping and accurate order processing.
- Supervised daily operations and ensured compliance with safety protocols.
- Trained and mentored team members to enhance productivity and skill development.
- Implemented process improvements that increased workflow efficiency across departments.
Education
Bachelor of Business Administration (BBA) - Operations & Supply Chain Management
City University of New York – Baruch College
New York, NYAssociate of Science (AS) - Business Administration & Management
LaGuardia Community College – CUNY
Long Island City, NYSkills
- Supply Chain Operations
- 3PL Coordination
- Inventory Management
- Warehouse Processes
- Order Fulfillment
- Logistics Management
- ERP/WMS (Oracle NetSuite, SPS Commerce, Shopify, CommerceHub/Rithum)
- Amazon (Vendor, Seller, FBA, FBM)
- Retail Operations (Costco, Walmart, Macy’s, Kohl’s, TJMaxx)
- KPI Tracking
- Root Cause Analysis
- SOP Development
- Cross-Functional Collaboration
- Vendor & Carrier Communication
- Project Management Tools: Asana, Google Sheets (Advanced)
- Communication & Collaboration: Slack
LANGUAGES
Indonesian – Native/Bilingual
Timeline
Sr. Ecommerce & Operations Coordinator / Team Lead
Cuckoo Electronics America
09.2021 - 10.2025
Ecommerce Specialist
TEDO
10.2019 - 06.2021
E-Commerce Team Lead
Seattle Goodwill Industries
08.2014 - 01.2019
Bachelor of Business Administration (BBA) - Operations & Supply Chain Management
City University of New York – Baruch College
Associate of Science (AS) - Business Administration & Management
LaGuardia Community College – CUNY