MEI JO-ANNE VALERIANO
Calgary
Summary
Professional in food service management, equipped to lead and optimize operations. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory management, cost control and customer satisfaction. Reliable and adaptable to changing needs, ensuring smooth and efficient service. Proven history of innovative management and detail-oriented work.
Overview
9
9
years of professional experience
Work History
Food Service Supervisor
Alberta Restaurant Management o/a Subway
06.2022 - Current
- Overall in-charge of store operations
- Handled and resolved customer complaints
- In-charged of weekly scheduling of staff, inventory and ordering of stocks
- Oversees store cash handling, bank transactions, delivery goods and food cost
- Trains new employees and directing staff for optimal productivity
- Ensure Subway franchise standard and Alberta interior health store protocols
- Guarantee Customer Satisfaction
Food and Beverage Supervisor
The New Beachhead Resort
11.2020 - 04.2022
- Responsible of daily food and beverage operations
- Manage staff daily schedules, duties and responsibilities
- Oversees on restaurant cash handling and inventory
- In-charge of restaurant events and special occasions
- Handle daily, weekly and monthly reports of restaurant
- Ensure that restaurant operations are smooth and well organize
Merchandising Assistant
Jumeirah at Saadiyat Island
12.2019 - 03.2021
- Provide administrative support to purchasing and inventory process of merchandize
- Prepare, process and update all purchase orders for brand and spreadsheet for purchase team
- Monitor all purchase orders and ensure delivery within timeframe
- Prepare and maintain various sales reports on weekly basis
- Monitor inventory and allocate appropriate model stock
- Manage reconciliation of all complex invoices and purchase orders and ensure appropriate documents
- Supervise and monitor all damage goods and returns by customers
Cashiering Supervisor
Robinsons Supermarket
07.2018 - 02.2019
- Responsible for accounting of all cashiering transactions and remittances
- In-charge of day-to-day assignments, staff schedule and customers phone calls
- Ensure that cashier operations are smooth and well organize
- Supervising on processing customer change items and customer discounts
- Manage customer concerns especially on checkout counters procedures
- Ensure enough funds for cashier on checkout counters for smooth transactions
- Handle daily, weekly and monthly reports of cashiering departments
- Training and evaluating newly hired cashiers
- Implementing set of rules and motivating for faster and better customer service
- Oversees on enhancing and finding solutions to provide customer satisfaction
VIP Food & Beverage Gaming Attendant
SKYCITY Casino
03.2016 - 10.2017
- Describing the menu to inquiring customers
- Ensuring the host responsibility protocols are willfully followed
- Bartender - Prepare and serve alcoholic and non-alcoholic drinks such as specialty wines, brandy, rum, whisky, cognac, port, gin and vodka
- Barista - Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Food Runner - Ensuring each customer's food order is delivered promptly and without mistakes
- Food Server - Taking, delivering and carrying customers' orders
- Place food serving and Loading trays
- Clean or sanitize work areas, utensils, or equipment
- Organize food ticket and communicate with cook staff to ensure each course is distributed well
- Cashier-In-charge - Handling cash control
Education
Certificate - License Control Qualification
The New Zealand School of Food & Wine
Auckland, New Zealand04.2017
Diploma - Business Management
Queens Academic
Auckland, New Zealand10.2016
Bachelor of Science - Hotel & Restaurant Management
Central Philippine University
Iloilo City, Philippines10.2012
Skills
- Exceptional Customer Service
- Food Safety & Health Regulations
- Excellent English communication skills
- Food Preparation & Sanitation Standards
- Detail oriented & Multitask Ability
- Team Leadership & Management
- Business Operations Management
- Staff supervision & Training
- Ordering & Inventory control
- Time & Scheduling Management
- Cost and Quality Control
- Point of sale POS & Cash Handling
Timeline
Food Service Supervisor
Alberta Restaurant Management o/a Subway
06.2022 - Current
Food and Beverage Supervisor
The New Beachhead Resort
11.2020 - 04.2022
Merchandising Assistant
Jumeirah at Saadiyat Island
12.2019 - 03.2021
Cashiering Supervisor
Robinsons Supermarket
07.2018 - 02.2019
VIP Food & Beverage Gaming Attendant
SKYCITY Casino
03.2016 - 10.2017
Certificate - License Control Qualification
The New Zealand School of Food & Wine
Diploma - Business Management
Queens Academic
Bachelor of Science - Hotel & Restaurant Management
Central Philippine University
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