Results-driven individual with exceptional organizational and multitasking skills, coupled with a strong aptitude for technology. Eager to leverage my knowledge and skills to overcome challenges and drive success.
Overview
16
16
years of professional experience
Work History
Business Owner
11.2014 - Current
Cultivated a competitive advantage in the market niche
Formulated and executed strategic initiatives aligning with the company's mission, values, and vision
Implemented innovative strategies to identify and capitalize on market opportunities
Forged valuable partnerships with stakeholders, nurturing strong working relationships
Orchestrated print advertising, social media campaigns, and networking events to effectively reach the target audience
Fostered relationships with key referrers, influencers, and partners to advance strategic goals.
Administrative Assistant
Infinity Health Centre
08.2011 - 10.2014
Efficiently managed the front-end of a bustling, multi-disciplinary health center
Demonstrated expertise in handling a high volume of patients daily and facilitating communication between patients and healthcare professionals
Rapidly gained trust and was promoted to head of the front desk staff due to my ability to work accurately and efficiently under pressure
Trained and supervised staff, managed staff scheduling, and ensured smooth operations
Proficiently handled computerized and manual scheduling, billing, and health/insurance records
Provided exceptional customer service by greeting and directing patients with courtesy and professionalism
Registered patients, verified OHIP status, and managed billing processes while maintaining patient records
Upheld strict patient confidentiality standards.
Assistant Manager/Sales Representative
Minit
10.2007 - 06.2011
Fostered effective communication across all management levels to enhance teamwork and promote new products
Built strong relationships with staff members, facilitating support and achieving outstanding results
Led recruitment efforts for permanent and seasonal staff, including Christmas and summer hires
Managed store operations during supervisor's absence, ensuring a seamless customer experience
Provided exemplary customer service, addressing inquiries and needs promptly
Developed and maintained schedules for housekeeping duties and staff assignments
Operated cash registers and attendance tracking systems
Executed sales promotions and devised strategies to increase customer spending and staff motivation.
VOLUNTEER
St. Joseph's Health Centre
01.2013
Contributed as a volunteer in the Just for Kids Clinic and Pediatrics.
Assistant/Secretary
Cencia Incorporate
09.2009 - 09.2010
Assumed a wide range of clerical tasks, including data entry, records management, and billing
Coordinated travel arrangements, maintained statistics, and executed assigned tasks efficiently
Earned a reputation as a trusted assistant known for a "can-do" attitude, flexibility, and high-quality work
Collaborated effectively with management to plan meetings and events
Cultivated strong relationships with advertisers to secure support and achieve objectives
Managed office operations in the supervisor's absence, ensuring seamless continuity
Provided prompt and courteous responses to information requests, screened and transferred calls, and prepared daily statistical reports.
Education
Bachelor of Health Studies - Health Care Management
York University
Toronto, ON
High School Diploma - Chatsworth
Chatsworth High School
Skills
Patient-Oriented
Conflict Resolution
Relationship and Team Building
Staff Training and Development
Cultural Awareness and Sensitivity
Effective Multitasking
Strong Leadership
Excellent Communication
Creative Problem-Solving
Proficient in Computer Skills
Positive Attitude
Goal-Oriented
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Elementary
Timeline
Business Owner
11.2014 - Current
VOLUNTEER
St. Joseph's Health Centre
01.2013
Administrative Assistant
Infinity Health Centre
08.2011 - 10.2014
Assistant/Secretary
Cencia Incorporate
09.2009 - 09.2010
Assistant Manager/Sales Representative
Minit
10.2007 - 06.2011
Bachelor of Health Studies - Health Care Management