Summary
Overview
Work History
Education
Skills
Cover Letter
Volunteer Experience
Timeline
Generic

Mehwish Khan

Skincare Sales and Education Specialist
Mississauga,ON

Summary

Dynamic retail professional with 14+ years in high-volume beauty sales and customer services. Proven in enhancing client experiences, driving brand awareness, and exceeding sales targets. Experienced in organizing events and dedicated to team development through training and coaching, with strong stakeholder communication skills.

Overview

14
14
years of professional experience

Work History

Skincare Sales and Eduction Specialist

L’Occitane
09.2024 - Current
  • Establishing successful brand partner relationships with Leadership and Beauty Advisors in various doors in territory
  • Exceeding daily sales targets of $150/hour by engaging with diverse clientele and focusing on new client requisition
  • Ability to collaborate with Account Executive to strategize daily goals, and supporting Beauty Advisors with training with product knowledge and coaching on sales strategies
  • Managing FSC and hub events and motivating cast members to participate and engage the brand to their clients
  • Exhibiting brand love and pride while visual merchandising, stocking and setting up new launches with an attention to detail.

Skincare Sales and Education Specialist

Dr. Dennis Gross Skincare
10.2023 - Current
  • Establishing successful brand partner relationships with Leadership and Beauty Advisors in various doors in territory
  • Exceeding daily sales targets of $150/hour by engaging with diverse clientele and focusing on new client requisition
  • Ability to collaborate with Account Executive to strategize daily goals, and supporting Beauty Advisors with training with product knowledge and coaching on sales strategies
  • Managing FSC and hub events and motivating cast members to participate
  • Establishing successful brand partner relationships with Leadership and Beauty Advisors in various doors in the territory.

Interactive Content Creator on Instagram

Self-Employment
11.2019 - Current
  • Actively engaging with audience using interpersonal skills to create relationships through posts, stories and direct correspondence
  • Efficiently responding to questions and inquiries in reference to content, with a quick turnaround time
  • Knowledgeably implementing digital marketing strategies and ability to collaborate with local businesses and beauty brands and actively building rapport and trust with audience
  • Educating the online audience on skincare, cosmetics, lifestyle, and food product knowledge through trial and testing.

Makeup Sales and Education Specialist

LiveTinted
11.2023 - 01.2024
  • Exceeding daily sales targets of $150/hour by engaging with diverse clientele and focusing on new client requisition
  • Ability to collaborate with Account Executive to strategize daily goals, and supporting Beauty Advisors with training with product knowledge and coaching on sales strategies
  • Managing FSC and hub events and motivating cast members to participate
  • Establishing successful brand partner relationships with Leadership and Beauty Advisors in various doors in the territory.

Makeup Consultant

Sephora (LVMH)
08.2021 - 10.2023
  • Engaging with diverse clientele by building trust to provide product recommendations and makeup guidance
  • Surveying the client for personalized needs, and creating their Beauty Insider profile with product recommendations
  • Coaching and educating the client through steps for makeup application, as well as empowering them with confidence to experiment with new beauty products, tools, and new techniques
  • Multi-tasking in a fast-paced environment, while continuously taking initiative to learn new product knowledge, current trends and client needs through online trainings and self-taught research
  • Actively communicating with team over headsets to provide prompt client service and delegate tasks when necessary
  • Introducing technology to clients while driving MCIQ results on stage, as well as Beauty Insider engagement
  • Exceeding daily KPI goals by recommending complementing products to build a basket, multi-world selling, and brand support
  • Training 10+ new hires on technology usage such as MCIQ, Beauty Insider program, and multi-world sales selling techniques.

Senior Sales Consultant (Keyholder)

Swarovski
07.2017 - 11.2019
  • Cultivated excellent long-lasting client relationships through personalized client consultations and the utilization of interpersonal communication skills, leading to repeated clients and well-established client rapport
  • Led and motivated employees to reach all sales targets through upselling, and sharing product knowledge and promotions
  • Trained 5+ new sales consultants, providing coaching and one-on-one training as needed to maintain company success
  • Increased client retention rates by analyzing and identifying clients’ needs as manager-on-duty, providing recommendations on products that best suited their needs and maximized sales opportunities
  • Top seller, selling $150/hour, exceeding sales targets achieved through strong knowledge of products and offerings
  • Oversaw handling of cash and card payments, processing bank deposits and end of day records by balancing the cash/credit flow
  • Formulated BeSwarovski training on product terminology as a brand ambassador, leading to increased program sign ups
  • Delegated daily duties and effectively managed store opening and closing tasks
  • Assisted in inventory control and correcting any inventory issues in system when noticed any unaccounted empty product boxes.

Mortgage Processing Clerk (Banking Administration)

CIBC
05.2018 - 02.2019
  • Efficiently multi-tasked daily administration duties such as corresponding to lenders via Outlook and post mail, processing 100-120 regular and early mortgage renewals, and indexing numerous documents in a fast-paced environment
  • Identified and recommended methods of improving administration, banking procedures, and redesign to drive operational improvements, thus contributing to the teams’ continuous improvement and increase in productivity
  • Managed client concerns, escalating cases with banking representative in order to provide qualitative customer service
  • Specialized in mortgage renewal processing systems such as Excalibre and ECIF
  • Assessed large mortgage payments, refunding money via money orders, and balancing all accounts at end-of-day.

Customer Service Representative

iFly Toronto
- 04.2016
  • Compiled and entered client information in database, utilizing confidentiality when dealing with clients’ personal information
  • Effectively booked and checked-in clients for appointments, utilizing tact when conflicts arose to ensure client satisfaction
  • Efficiently responded to client inquiries concerns and bookings over the phone, using Sage 50, CSPro, and Outlook while also responding to incident reports by documenting and following up with each customer
  • Oversaw the transferring of physical documents onto a digitalized database by scanning over 200 documents per day.

Education

History, Philosophy, Ethics & Society -

University of Toronto
04.2012

Skills

  • Organizational & Leadership Skills
  • Excellent Communication Skills
  • Interpersonal Skills
  • Conflict Resolution
  • Analytical & Multitask Skills
  • Training and Coaching
  • Business Acumen
  • Exceeding Sales Targets
  • Visual Merchandising
  • Micro-Business Management
  • Event Planning and Execution
  • Talent Development and Coaching

Cover Letter

Highly skilled with 14 years of experience in retail management, I have developed a strong foundation in delivering exceptional client service and driving sales performance in high-volume environments. In my previous roles as Skincare Sales and Education Specialist and Makeup Consultant, I successfully led a team in executing sales strategies and ensured a seamless client experience. I am adept at utilizing client feedback to enhance service delivery and am passionate about fostering a culture of innovation and collaboration among team members. I have a proven track record in event management, having organized numerous in-store events that not only met but exceeded sales targets. My experience in coaching and developing talent has allowed me to build effective teams that consistently deliver outstanding results. I am eager to bring my entrepreneurial spirit and strong communication skills to Sephora, contributing to the store's success while ensuring that every client has a memorable experience. 

Warm regards,

Mehwish Khan

Volunteer Experience

  • Team Lead, Project Ramadan, Mississauga, 07/2015, 07/2017

Raised awareness to hunger rates in local communities and fundraised to purchase food items to distribute, Managed and organized groups of 15-30 people to assemble 400 baskets of food at each event, Maintained quality control to ensure each basket had the accurate quantity and type of food items

  • Youth Group Volunteer, Peel Multicultural Council, Mississauga, 09/2011, 05/2014

Facilitated activities and events for youth through leadership, and interpersonal skills, Provided support to members of the organization by carefully listening to their problems and offering solutions accordingly

  • Receptionist, UTM Women’s Centre, Mississauga, 09/2009, 04/2012

Effectively answered phone calls, office work and greeted and welcomed visiting clients, Planned and coordinated social events to raise awareness and funds for women’s issues with the community, Recruited various students on campus to access the centre and attend events

Timeline

Skincare Sales and Eduction Specialist

L’Occitane
09.2024 - Current

Makeup Sales and Education Specialist

LiveTinted
11.2023 - 01.2024

Skincare Sales and Education Specialist

Dr. Dennis Gross Skincare
10.2023 - Current

Makeup Consultant

Sephora (LVMH)
08.2021 - 10.2023

Interactive Content Creator on Instagram

Self-Employment
11.2019 - Current

Mortgage Processing Clerk (Banking Administration)

CIBC
05.2018 - 02.2019

Senior Sales Consultant (Keyholder)

Swarovski
07.2017 - 11.2019

Customer Service Representative

iFly Toronto
- 04.2016

History, Philosophy, Ethics & Society -

University of Toronto
Mehwish KhanSkincare Sales and Education Specialist