MEHWISH BAKALI
Oshawa,ON
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Zedd Customer Solutions Inc.
05.2022 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Warehouse Associate
Amazon Fulfilment Center-YYZ9
10.2021 - 04.2022
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Performed inventory control, such as counting and stocking merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated PC and RF-based computer systems for inventory management.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Assistant Secretary
Shan-G Renovations
12.2020 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
Retail Sales Associate
Mishka Boutique
04.2019 - 10.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Ensured all orders were properly documented and released for pick-up.
- Process daily orders and responsible for the sales and profits of the store
- Managed all store operational issues, including store housekeeping, store administrative duties, and physical inventories.
Call Center Representative
S & J Global Services
07.2018 - 02.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Salon Receptionist- Part Time
Johny Hair & Beauty Salon
06.2016 - 01.2018
- Developed relationships with guests to meet client needs and encourage repeat service.
- Learned details of types of treatments and procedures in order to answer questions from salon guests.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Communicated with salon team members if clients canceled or changed appointment times.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from salon guest.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific area.
Education
Diploma Associate Engineering -
Government College For Technology
Karachi-Pakistan06.2018
Intermediate -
Sir Syed Government Girls College
Karachi - Pakistan05.2015
High School Diploma -
Raunaq-e-Islam School
Karachi-Pakistan04.2013
Skills
- Order Fulfillment
- Customer Relationships
- Strong Attention to Detail
- Stockroom Maintenance
- Customer Service
- Active Listening
- Decision Making
- Quick Learner
Languages
English
Professional Working
Urdu
Professional Working
Timeline
Customer Service Representative
Zedd Customer Solutions Inc.
05.2022 - 07.2022
Warehouse Associate
Amazon Fulfilment Center-YYZ9
10.2021 - 04.2022
Assistant Secretary
Shan-G Renovations
12.2020 - 09.2021
Retail Sales Associate
Mishka Boutique
04.2019 - 10.2020
Call Center Representative
S & J Global Services
07.2018 - 02.2019
Salon Receptionist- Part Time
Johny Hair & Beauty Salon
06.2016 - 01.2018
Diploma Associate Engineering -
Government College For Technology
Intermediate -
Sir Syed Government Girls College
High School Diploma -
Raunaq-e-Islam School
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