Bhoomi Batavia
Surrey,BC
Summary
Dynamic professional with a proven track record in customer engagement and problem-solving, honed across roles at Innovations and other leading companies. Excelled in enhancing brand recognition for Best Tours & Forex through targeted marketing strategies, boosting sales revenue. Skilled in teamwork and time management, adept at fostering customer loyalty and streamlining processes for efficiency.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Innovations
05.2018 - 10.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Sales & Marketing Assistant
Best Tours & Forex
09.2016 - 03.2018
- Assisted call-in customers with questions and orders.
- Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
Data Entry Clerk (Part Time)
Inseason
10.2015 - 09.2016
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Receptionist
Offshore International Management
04.2015 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Recruitment Associate (Part Time)
Addeco
05.2013 - 05.2016
- Developed a strong professional network within the industry, fostering relationships that benefitted both personal growth and talent acquisition efforts for the organization.
- Conducted regular follow-ups with new hires to assess satisfaction levels and identify any potential issues or concerns during onboarding phases.
- Improved employer branding by collaborating with marketing teams to create engaging content showcasing company culture and values.
- Streamlined interview scheduling for efficiency, coordinating with hiring managers and candidates to ensure a smooth process.
Education
Bachelor of Management - Marketing
University of Mumbai
Mumbai, India06.2014
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Retail Sales
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional
Timeline
Retail Sales Associate
Innovations
05.2018 - 10.2020
Sales & Marketing Assistant
Best Tours & Forex
09.2016 - 03.2018
Data Entry Clerk (Part Time)
Inseason
10.2015 - 09.2016
Receptionist
Offshore International Management
04.2015 - 05.2016
Recruitment Associate (Part Time)
Addeco
05.2013 - 05.2016
Bachelor of Management - Marketing
University of Mumbai
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