Mehul Deep Singh Narula

• Responsible for Monitoring for effective 24/7 operation of technical infrastructure, applications and business transactions, hardware, software, network, application resources, server and mainframe alerts within the Bank’s IT production environment through automated systems and Tools across the environment
• Active monitoring and critical analyses of all Server, Mainframe, network, firewall, storage and CPU alerts.
• Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Initiating the execution of service restoration activities, thereby meeting all service level agreements for systems, links, online applications and offline reporting. Perform real time recovery actions for more complex issues impacting service availability.
• Provides initial triage, investigation and resolution of incidents. This may include automated code to production, automated recovery scripts and runbook execution.
• Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
• Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
• Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
• Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
• Collaborates and engages with the appropriate areas across the bank.
• Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.

• A capstone major project in which I with a team of developers and performed project audit on the project. As a Project Auditor I ensured that best project management practices were followed and based on the audit provided necessary recommendations.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

• Designed testing scenarios for usability testing.
• Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
• Participated in available trainings to improve software knowledge.
• Performing localized functional, regression, UAT and accessibility testing in various locales(10-12 languages) across various platforms(MAC, WINDOWS, Mobile).
• Live UAT/functional testing @InDesign 15.0 go live activity.
• UAT Website testing
• Assembling, installing and managing test machines for testing purposes.
• Using Jira Ticketing tool for bug reporting and testing