Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MEHUL VASWANI

Oshawa,Canada

Summary

Experienced and personable Customer Service Representative with a strong background in the retail sector. Adept at fostering positive relationships with clients through exceptional communication skills and a genuine, upbeat attitude. Collaborative team player dedicated to ensuring customer satisfaction and driving company growth. Highly articulate, motivated, and results-driven, with a demonstrated passion for cultivating client connections and contributing to business expansion.

Overview

7
7
years of professional experience

Work History

Incident and Escalation Specialist

Allied Universal
10.2024 - Current
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
  • Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
  • Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.

Customer Service Representative

Concentrix
06.2022 - 09.2024
  • Understood and determined customer needs to recommend solutions specific to those needs while exercising.
  • discretion in confidential matters.
    Coordinated with various company departments to offer and implement successful solutions to customer
    problems.
  • Enhanced communication and typing skills, while documenting all client's interaction.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Developed the skill of multitasking and navigating through computer systems and applications with speed and accuracy.
  • Promoted to White Glove Specialist to cater to premium clients, demonstrating exceptional service and ability to
    manage high-value relationships.

Store Manager

Krrish Garments
07.2018 - 05.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

Bachelor in Commerce -

Gujarat University
Nadiad,Gujarat

Investment Funds in Canada Certificate -

CSI
Canada

Skills

  • Time Management
  • Relationship Building
  • Analytical Problem solving
  • MS Office
  • Excellent communication
  • Customer service
  • Sales
  • Adaptability to change
  • Decision making
  • Goal oriented
  • Critical Thinking
  • Organization

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Gujarati
Full Professional

Timeline

Incident and Escalation Specialist

Allied Universal
10.2024 - Current

Customer Service Representative

Concentrix
06.2022 - 09.2024

Store Manager

Krrish Garments
07.2018 - 05.2022

Bachelor in Commerce -

Gujarat University

Investment Funds in Canada Certificate -

CSI

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MEHUL VASWANI