MEHUL VASWANI
Oshawa,Canada
Summary
Experienced and personable Customer Service Representative with a strong background in the retail sector. Adept at fostering positive relationships with clients through exceptional communication skills and a genuine, upbeat attitude. Collaborative team player dedicated to ensuring customer satisfaction and driving company growth. Highly articulate, motivated, and results-driven, with a demonstrated passion for cultivating client connections and contributing to business expansion.
Overview
7
7
years of professional experience
Work History
Incident and Escalation Specialist
Allied Universal
10.2024 - Current
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
Customer Service Representative
Concentrix
06.2022 - 09.2024
- Understood and determined customer needs to recommend solutions specific to those needs while exercising.
- discretion in confidential matters.
Coordinated with various company departments to offer and implement successful solutions to customer
problems. - Enhanced communication and typing skills, while documenting all client's interaction.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Developed the skill of multitasking and navigating through computer systems and applications with speed and accuracy.
- Promoted to White Glove Specialist to cater to premium clients, demonstrating exceptional service and ability to
manage high-value relationships.
Store Manager
Krrish Garments
07.2018 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Bachelor in Commerce -
Gujarat University
Nadiad,GujaratInvestment Funds in Canada Certificate -
CSI
CanadaSkills
- Time Management
- Relationship Building
- Analytical Problem solving
- MS Office
- Excellent communication
- Customer service
- Sales
- Adaptability to change
- Decision making
- Goal oriented
- Critical Thinking
- Organization
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Gujarati
Full Professional
Timeline
Incident and Escalation Specialist
Allied Universal
10.2024 - Current
Customer Service Representative
Concentrix
06.2022 - 09.2024
Store Manager
Krrish Garments
07.2018 - 05.2022
Bachelor in Commerce -
Gujarat University
Investment Funds in Canada Certificate -
CSI
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