PRAJOT RANA
BRAMPTON
Summary
Seeking a challenging position as Transit Operator who continually maintains a positive attitude while working with customers.
Overview
7
7
years of professional experience
Work History
Dispatcher/Planner
Canada Cartage
01.2019 - Current
- Provided expert first line customer service support including project intake, entry, tracking, review and delivery
- Expertly managed a variety of advanced computer, web, and hard copy-based project management
- Responsible for monitoring and tracking loads so that timely notification can be made to internal/external customers regarding late pickups and or deliveries, as well as any other changes that may occur
- Effectively used telephone to present quality-oriented image, where every customer and driver is treated in consistent, courteous, and efficient manner
- Exceeded total service needs of customer
- Takes steps to alleviate issues and improve service efficiency
- Tracks network trouble and repair
- Provides telephone assistance and support to Technicians during troubleshooting and repair.
Security guards
Vista Securities
01.2022 - 01.2023
- Highly trained, will protect safety of all trucks, trailers, property, and equipment
- Providing gateway security when entering and exiting, screening all drivers and operating patrols to ensure all trucks and trailers are on-site, safe, and sound
- Train all new security personnel on security standard operating procedures
- Maintain daily logs of irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Maintain safe environment by performing routine security check
- Called police or fire departments in cases of emergency, such as fire or presence of suspicious persons.
Field Technician
Intek Communications
04.2021 - 12.2022
- Responsible for installation and service of Cable Television services and products including Rogers Home Phone and High-Speed Internet, in domestic dwellings, apartments and commercial buildings
- Install, terminate, test, and maintain various types of cables, including fiber optic and copper cables
- Identify and troubleshoot cable-related issues, such as signal loss, interference, or connectivity problems
- Conduct tests and use specialized equipment to diagnose and resolve problems.
Private Investigator
Paragon Securities
01.2018 - 01.2019
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
- Train all new security personnel on hospital security standard operating procedures
- Maintain daily logs of irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Informed and warned patrons of rule infractions, such as smoking and loitering
- Called police or fire departments in cases of emergency, such as fire or presence of suspicious persons
- Operated over 60 surveillance cameras to monitor interior and exterior public areas.
Customer service representative and store clerk
ESSO
01.2017 - 01.2018
- Data entry for multiple customers and responding promptly to customer inquiries
- Communicating and coordinating activities with customers
- Maintaining inventory of products on store shelves
- Ensure customer satisfaction and provide professional customer support
- Maintaining inventory of products on store shelves, operating cash register, and running credit card transactions.
Education
Computer And database development -
Lambton College
Toronto, Ontario01.2018
Bachelors of Computer applications -
Kumaun University
01.2016
Skills
- Clean Driving Record
- Work under pressure
- Excellent Customer Service
- Active Listening
- Communication
- Leadership Skills
- Problem-Solving
- Dispatching Procedures
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Security guards
Vista Securities
01.2022 - 01.2023
Field Technician
Intek Communications
04.2021 - 12.2022
Dispatcher/Planner
Canada Cartage
01.2019 - Current
Private Investigator
Paragon Securities
01.2018 - 01.2019
Customer service representative and store clerk
ESSO
01.2017 - 01.2018
Computer And database development -
Lambton College
Bachelors of Computer applications -
Kumaun University
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