Mehtap Tufan
Toronto,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Trans Canada Bus Line
Toronto, ON
07.2021 - Current
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Directed passengers to correct loading gates or areas for departures and connections.
Barista
Spros2Go
Vaughan, ON
07.2020 - 06.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
Barista
Starbucks Corporation
Vaughan, ON
11.2017 - 11.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Arts - Early Childhood Studies
Ryerson University
Toronto, ON12.2024
Skills
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Upselling Products and Services
- Credit Card Payment Processing
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Trans Canada Bus Line
07.2021 - Current
Barista
Spros2Go
07.2020 - 06.2021
Barista
Starbucks Corporation
11.2017 - 11.2019
Bachelor of Arts - Early Childhood Studies
Ryerson University
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