Mehry Elizabeth Ashrafi
Vaughan,ON
Summary
Upbeat, customer-focused Sales Associate with over 1.5 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and customer specific product recommendations. Brings outstanding creative solutions and communication skills.
Overview
5
5
years of professional experience
Work History
Fashion Associate
Reitmans
Vaughan, ON
06.2022 - Current
- Greeted and engaged customers promptly to build connections and uncover specific needs.
- Learned features of new merchandise and promotions quickly to educate each customer while offering top-notch service.
- Advised clients on strategies for matching particular styles and coordinating stylish outfits.
- Leveraged trend knowledge and listened carefully to customers' needs to effectively target clothing and accessories recommendations.
- Answered store and merchandise questions and led customers to wanted items. Assisted customers in finding the correct sizes and offering input when asked.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves, and promptly returned merchandise to proper areas.
- Computed purchases and received and processed cash or credit payment. Resolved complaints and processed exchanges.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Picked and packaged store orders to be shipped to customers.
Crew Member
Popeye’s Restaurant
Guelph, ON
05.2019 - 10.2019
- Worked on registers to process transactions and audit receipts.
- Engaged customers with a highly positive and professional attitude.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Portioned and packaged take-out foods for customers.
- Multi-task up to 6 orders and served customers in a timely manner.
- Followed recipes to prepare and combine correct ingredients and quantities to meet quality standards.
- Scrubbed equipment, tables, counters and floors to meet cleanliness standards.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Resolved customer complaints professionally and promptly.
- Communicated clearly and efficiently with coworkers to strengthen team collaboration and deliverance of high-quality services.
Content Moderator
PointCrow LLC
04.2021 - Current
- Collaborated with team members to limit harmful users and text in live chat.
- Actively engaged with users to answer questions and improve viewing experience.
- Experienced with moderating over three thousand users at one time.
- Quickly adapted and learned to use the tools and shortcuts available to the moderation team, as well as educating new team members.
- Monitored user-generated content for violations of community standards.
- Investigated complaints regarding inappropriate or offensive material.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Assisted in developing strategies to improve the quality of user experience on the platform.
- Evaluated user reports regarding potential violations of terms of service.
- Maintained detailed records of all moderation actions taken on a daily basis.
- Responded promptly and effectively to user queries about moderation decisions.
Education
Some College (No Degree) - Design Foundation
Humber College
Toronto, ONSome College (No Degree) - Theatre Studies and Vocals
University of Guelph
Guelph, ONSkills
- Supplies Monitoring and Restocking
- Workstation Setup and Breakdown
- Payment Processing
- Cleaning and Sanitizing
- Adaptability and Flexibility
- Teamwork and Collaboration
- Multitasking and Organization
- Clear Communication
- Attention to Detail
Timeline
Fashion Associate
Reitmans
06.2022 - Current
Content Moderator
PointCrow LLC
04.2021 - Current
Crew Member
Popeye’s Restaurant
05.2019 - 10.2019
Some College (No Degree) - Design Foundation
Humber College
Some College (No Degree) - Theatre Studies and Vocals
University of Guelph
Similar Profiles
Aya AhmadAya Ahmad
Key Holder at ReitmansKey Holder at Reitmans
Emily FisicoEmily Fisico
Sales Associate at ReitmansSales Associate at Reitmans
Harjot KaurHarjot Kaur
Sales Associate at ReitmansSales Associate at Reitmans