Mehrsa Abbasi

Customer service professional with a diverse background in hospitality, retail, and telecommunications. Known for strong interpersonal and communication skills, I thrive in fast-paced environments where patience, problem-solving, and multitasking are essential. I bring experience from both international and local workplaces, allowing me to interact comfortably with customers from various cultural backgrounds. With hands-on experience in handling high-pressure situations, including managing customer inquiries, resolving disputes, and de-escalating conflicts, I have developed effective negotiation strategies to find mutually beneficial solutions. My ability to stay calm and empathetic in challenging situations ensures a positive and professional experience for customers. A fast learner and team player, I adapt quickly to new roles and responsibilities. Proficient in ICDL (International Computer Driving License), I am comfortable working with technology to support smooth operations. Whether providing excellent hospitality service or handling customer requests over the phone, I remain focused on delivering high-quality customer care and continuous improvement.

Certified Piano Player – Yamaha International Music Competition