Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
SalesAssociate

Mehrnaz Jamshidi Goharrizi

Richmondhill,ON

Summary

As a versatile professional, I have excelled in multiple roles within the hospitality and retail sectors.

Server: I am known for providing exceptional customer service, ensuring memorable dining experiences by recommending menu items, accurately taking orders, and delivering meals promptly with a proactive approach to guest needs. My attention to detail and commitment to high standards consistently result in high customer satisfaction.

Restaurant Manager: In my role as a Restaurant Manager, I have demonstrated strong leadership and organizational skills. I effectively manage daily operations, including staff supervision, scheduling, and inventory control. By implementing strategic initiatives, I have successfully improved team performance, optimized profitability, and maintained high standards of food quality and service. I am adept at handling customer inquiries and resolving issues promptly to ensure a positive dining experience for all guests.

Sales Associate: As a Sales Associate, I have excelled in driving sales through exceptional customer service and product knowledge. I build rapport with customers, understand their needs, recommend suitable products, and consistently meet or exceed sales targets. My adaptability and commitment to delivering excellent service contribute to the overall success of the sales team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Leon's Furniture
12.2022 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Restaurant Manager

Symposium Cafe Restaurant & Lounge
08.2021 - 12.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Server

Symposium Cafe Restaurant & Lounge
06.2020 - 08.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Royal Canadian Yacht Club
06.2019 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Education

Bachelor of Science - Business

Seneca College of Applied Arts And Technology
North York, ON
09.2020

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Reliable and punctual
  • Listening Skills
  • Cash Handling
  • Relationship Building
  • Cash Register Operation
  • Sales expertise
  • POS System Operation
  • Upselling
  • Persuasion techniques
  • Product Promotions

Languages

English
Full Professional
Persian
Native or Bilingual

Certification

Smart Serve

Timeline

Sales Associate

Leon's Furniture
12.2022 - Current

Restaurant Manager

Symposium Cafe Restaurant & Lounge
08.2021 - 12.2022

Server

Symposium Cafe Restaurant & Lounge
06.2020 - 08.2021

Server

Royal Canadian Yacht Club
06.2019 - 09.2019

Bachelor of Science - Business

Seneca College of Applied Arts And Technology

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Mehrnaz Jamshidi Goharrizi