Summary
Overview
Work History
Education
Skills
Timeline
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MEHRNAZ HAGHVERDI

Vancouver,Canada

Summary

A proactive and self-motivated professional with a proven track record of taking initiative. Excel in both independent work and collaborative teamwork environments. Skilled in working under pressure and consistently meeting tight deadlines. Have extensive experience in planning, organizing, and managing tasks with minimal supervision. Highly effective at prioritizing work and handling multiple concurrent tasks.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

LONDON DRUGS
Vancouver, Canada
09.2019 - Current
  • Collaborated with stores, other departments and provided referrals to product specialists
  • Strengthened customer service skills by being welcoming, supportive and going the extra mile to ensure customer satisfaction
  • Provided timely and accurate responses to customer inquiries regarding products, services, and policies

Accounts Payable Clerk1

City of Vancouver
Vancouver, Canada
06.2023 - 11.2023
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
  • Entered data into accounting system to maintain accurate financial records
  • Researched and responded to inquiries from vendors regarding invoice status or payment issues
  • Performed comprehensive administrative duties, including correspondence, photocopying, scanning, filing, composing documents, recording, and archiving
  • Utilized accounting software, including SAP, Readsoft, and AP Flow

Sales Associate

HUDSON'S BAY
Vancouver, Canada
05.2017 - 06.2019
  • Worked effectively as a team, supported coworkers to resolve customer inquiries
  • Great skills in opening accounts for customers, lending needs and resolving account concerns

Administrative Assistant

Azindezh Sepahan
Isfahan, Iran
01.2015 - 01.2017
  • Collaborated effectively within a dynamic team to create a welcoming and patron-centered experience, emphasizing responsive circulation and information services
  • Efficiently managed communications by distributing emails and materials, coordinating information flow internally and externally, scheduling and confirming appointments, ordering, maintaining office supplies, and handling telephone and email inquiries
  • Supported financial operations by performing banking tasks, assisting with the annual external audit, and contributing to projects and assignments as directed by the Finance Manager.

Education

Administrative Accounting and Bookkeeping Certificate -

Vancouver Community College
07.2023

Microsoft Office Certificate (Advanced Level) -

Diversity Skill Training
12.2022

English12, Precalculus12 -

Vancouver School Board, South Hill Ed. Center
01.2019

World Host Customer Service Certificate -

Impact North Shore
04.2017

Bachelor - Software Engineering

Isfahan Azad University
Isfahan, Iran
06-2015

Diploma -

Farzanegan Amin High School
06-2011

Skills

  • Detail-oriented
  • Advanced Computer Proficiency
  • Organizational Skills
  • Oral and Writing Communication
  • Management Skills
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Reliable & Trustworthy
  • Relationship Building
  • Team-player

Timeline

Accounts Payable Clerk1

City of Vancouver
06.2023 - 11.2023

Customer Service Specialist

LONDON DRUGS
09.2019 - Current

Sales Associate

HUDSON'S BAY
05.2017 - 06.2019

Administrative Assistant

Azindezh Sepahan
01.2015 - 01.2017

Administrative Accounting and Bookkeeping Certificate -

Vancouver Community College

Microsoft Office Certificate (Advanced Level) -

Diversity Skill Training

English12, Precalculus12 -

Vancouver School Board, South Hill Ed. Center

World Host Customer Service Certificate -

Impact North Shore

Bachelor - Software Engineering

Isfahan Azad University

Diploma -

Farzanegan Amin High School

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